Valet Privileges
As an HSBC Platinum Cardholder, you get free valet parking at the following VALTRANS locations.
| Valtrans Locations |
Where to find us? |
Complimentary Parking Validity (See: Description Below) |
Charges in case of excess visits/Overtime |
| Deira City Centre |
P2, P3, Carrefour Entrance,
Maf Tower, Maf Tower Basement* |
Standard Parking only |
AED 25
per visit per day |
| Mirdif City Centre |
South Entrance |
Standard Parking only |
AED 25
per visit per day |
| Wafi City |
Main Entrance, Pyramids,
Fort, Collonade, Carrefour |
Standard Parking only |
AED 25
per visit per day |
| Mall of the Emirates |
T Parking |
Standard Parking only |
AED 25
per visit per day |
| American Hospital |
Main Entrance |
Standard Parking only |
AED 25
per visit per day |
| Dubai Festival City |
Main Entrance and
Marks & Spencer Entrance |
Standard Parking only |
AED 25
per visit per day |
| Oasis Centre |
Main Entrance |
Standard Parking only |
AED 25
per visit per day |
| Dragon Mart |
East Entrance |
Standard Parking only |
AED 25
per visit per day |
| Ibn Batutta Mall |
Tunisia Court and
China Court |
Standard Parking only |
AED 25
per visit per day |
| Dubai Courts |
Main Entrance |
Standard Parking only
Limited Time (1st hour only) |
AED 20
for the 1st hour |
| Dubai Public Prosecution |
Main Entrance |
Standard Parking only
Limited Time (1st hour only) |
AED 20
for the 1st hour |
| Dubai World Trade Centre |
Main Tower |
Standard Parking only
Limited Time (1st hour only) |
AED 35
for the 1st hour |
| Dubai International Airport (Terminal 1 & Terminal 3) |
Departures and Arrivals |
Standard Parking only
Limited Time (1st hour only) |
AED 50
for the 1st hour |
Show your HSBC Platinum Card to the VALTRANS personnel, write down your name and the last 4 digits as they appear on your HSBC Platinum Credit Card on the Registration Form and enjoy complimentary valet parking.**).
*Maf Tower Basement - Thursday to Saturday only.
**Up to 4 free visits per month. Subsequent visits will be charged to your HSBC Platinum Credit Card.
Standard Complimentary Parking Validity:
For all VALTRANS locations with standard complimentary parking validity, the maximum time period that a single visit can constitute of is the period from the time the Cardholder hands over the keys at the valet desk to the end of valet operational hours on the same day.
Limited Time Complimentary Parking Validity:
For all VALTRANS locations with limited time complimentary parking validity, the maximum time period that a single visit can constitute is set out in the table above.
Important! In case the Cardholder’s vehicle is parked at a VALTRANS location for a time period exceeding the limited time complimentary parking validity, the Cardholder will be liable to pay the charges for excess usage/overtime as set out in the table above. These charges may either be payable in cash on location at the VALTRANS kiosk or charged to the Cardholder’s Card Account which will be reflected in the Cardholder’s monthly statement.
Free Roadside Vehicle Assistance
You will never be stuck on the road again. As an HSBC Platinum Cardholder (Primary or Supplementary) you're entitled to an exclusive roadside vehicle assistance programme throughout the UAE. This is done through the International Automobile & Touring Club, UAE.
Benefits include free recovery and transportation, lockout service, flat tyre replacement, jump-start, fuel delivery among others.
If you are not already a member, please click here for membership
Payment of Utility Bills
Saves you a great deal of time, headache and sweat. This is one Card for all your bills. Pay your personal Etisalat or DEWA bills over the phone and earn Air Miles. Call 600 55 4722 to pay your utility bills. Payments will be made within three working days, so please ensure you provide for this time before the final due date.
Phone Banking
Dial 600 55 4722 and we shall take care of all your Credit Card requirements. You've been automatically registered for these services and can access them by using your 16-digit Credit Card number and your new 6-digit Phone Banking Personal Identification Number (PIN).
Triple Access
Your HSBC Platinum Card = your ATM Card, through any HSBC ATM worldwide. Your Card also gives you access to your Card Account as well as your HSBC Current and Savings Accounts. You can also manage your credit limit by transferring money between your HSBC Accounts, check balances and pay your Card bills.
Cash Access
You can access cash from -
- Over 23,000 HSBC ATMs worldwide.
- Over 1.1 million Visa/Plus ATMs in more than 170 countries.
- From thousands of Visa member banks worldwide.
Easy Payment Options
You can pay your Card bills in the following ways:
| Easy Payment Options |
How to Pay? |
Time taken for payment to get credited to your Card Account |
| Free Autopay Service |
Call 600 55 4722 to set up a standing instruction to debit your HSBC Current or Savings Account at a specified percentage from 5% to 100% of your monthly HSBC Credit Card outstanding balance. |
1 working day |
| Internet Banking |
Click here to log on to transfer money to your Card Account. |
1 working day |
| Cash Deposit Machines |
You can instantly pay your HSBC Credit Credit Card bill by depositing cash at any of the HSBC Cash Deposit Machines in the UAE. |
| ATMs |
If you have a Current or Savings Account with HSBC, you can access it from any HSBC ATM around the world and transfer money to your HSBC Card Account.
You can also pay your HSBC Credit Card bill by depositing cash/cheques* at any of the HSBC ATMs in the UAE. |
1 working day
2 working days for cash payments
7 working days for cheque payments |
| Branches |
You can pay your HSBC Credit Card bill by depositing cash/cheques* at any HSBC branch in the UAE.
The Bank will levy a charge of AED 25 per payment transaction made at HSBC Branch Teller Counters.** |
1 working day for cash payments
7 working days for cheque payments |
| Phone Banking |
Call our Phone Banking Service on 600 55 4722 to transfer money to your HSBC Card Account. |
1 working day |
| Money Exchange |
Pay your HSBC Platinum Card bill in cash (maximum AED 20,000 per day) at any of the UAE Exchange or Al Ansari Exchange, Al Fardan Exchange, Wall Street Exchange houses and Al Ghurair Exchange Centre in the UAE free of charge. |
2 working days |
| Service Stations |
Pay your HSBC Credit Card bill by cheque* at any of the 140 EPPCO/ENOC service stations across the UAE. |
7 working days |
Mailing your payment
(Please DO NOT SEND CASH) |
Please write your HSBC Credit Card number on the reverse side of the cheque*/draft and attach the bottom tear off portion of the Card Statement to ensure prompt credit into your HSBC Card Account. |
Allow sufficient time for payment to get credited to your account. |
*The Bank may charge you a fee if your cheque is dishonoured.
** Premier and Status customers are exempted from this charge.
HSBC Credit Shield Plus
As an HSBC Cardholder, you can now benefit from optional comprehensive Credit Shield Plus, which protects your outstanding balance in the event of Death and Permanent Total Disability (PTD) and covers your monthly minimum installment in the event of Involuntary Loss of Employment (ILOE) for employed eligible cardholders or Temporary Total Disability (TTD) for Self Employed eligible cardholders. Premium will be charged at 0.65% of your monthly outstanding balance and will appear on your monthly statement
- In the event of Permanent Total Disability or Death of the Primary Cardholder, 100% of the outstanding balance on the card is settled up to a maximum of AED 200,000*
- In the event of Involuntary Loss of Employment of the Primary Cardholder, the insurance company will pay to the Bank one monthly minimum installment due on the previous month credit card statement for each period of 30 days of proved unemployment (You should not be aware of any impending unemployment at the time of your application)*.
- In the event of Temporary Total Disability of the Primary Cardholder, the insurance company will pay to the Bank one monthly minimum installment due on the previous month credit card statement for each period of 30 days of TTD.*
*Terms & Conditions apply. For details of Terms & Conditions, additional information and exclusions refer to Summary of Cover
Additional information and exclusions are mentioned in the Summary of Cover.
Credit Cover Insurance is no longer available for new Card applicants.
Existing Cardholders enrolled in Credit Cover will continue to avail it benefits |
HSBC Credit Cover
As an HSBC Platinum Cardholder, you can now benefit from an optional comprehensive Credit Cover against your outstanding balance in the event of permanent total disability (where you cannot undertake any registered occupation) or death. Premium will be charged at 0.20% of your monthly outstanding balance and will appear on your monthly statement.
Benefits
In the event of the Permanent Total Disability of the Primary Cardholder:
100% of the outstanding balance on the Card is waived, up to a maximum of AED 100,000.
In the event of the death of the Primary Cardholder:
100% of the outstanding balance on the Card is waived up to a maximum of AED 100,000.
Benefits are subject to an aggregate of AED 200,000 on all HSBC Cards held by you.
Additional information and exclusions are mentioned in the Summary of Cover.
Travel Protect
You and your family will be protected against Medical Expenses for accident/sickness, Emergency Medical Evacuation, Flight delays, baggage delays, baggage loss and death repatriation when you charge your (and your family's) travel fare to your HSBC Gold Credit Card. This is an annual multi-trip policy.
Benefits
- Medical Expenses for accident/sickness up to USD 60,000 per person per trip
- Emergency Medical Evacuation up to USD 30,000 per person per trip
- Flight Delays (excess of 12 hours) up to USD 250 per person per trip for the purchase of emergency items
- Baggage delays exceeding 4 hours - USD 25 per hour, up to USD 500 per person per trip
- Baggage loss up to USD 50 per item, up to USD 250 per bag, up to USD 500 per person per trip
- Death repatriation up to USD 5,000
- Covers insurance requirements for obtaining a Schengen Visa
Additional information and exclusions are mentioned in the Summary of Cover.
This policy is available exclusively for HSBC Platinum Credit Cardholders at a special premium of AED 205 per annum per card. Please allow 3 weeks from the date of receipt of application for processing and receipt of Certificate of Insurance.
This insurance is underwritten by American Home Assurance Company
Secure Wallet
You are insured against all fraudulent transactions committed on the Card within 48 hours as a result of a loss or theft. Cover also includes replacement of other identification cards/papers and keys lost or stolen at the same time as the insured Credit Card.
Benefits
- Up to USD 2,000 per annum on fraudulent transactions
- Up to USD 200 per month for the cost of replacement of identification cards/papers and cost of replacement of lost keys
- Up to USD 100 per month in case of theft
Additional information and exclusions are mentioned in the Summary of Cover.
This policy is available exclusively for HSBC Platinum Credit Cardholders at a special premium of AED 55 per annum per card. Please allow 3 weeks from the date of receipt of application for processing and receipt of Certificate of Insurance.
This insurance is underwritten by American Home Assurance Company
|
The world's local bank
or
