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Summary of Benefits
To insure purchases* made with an HSBC Premier Credit Card against theft or accidental damage occurring within ninety (90) days from the date of purchase as indicated on the store receipt, up to the per occurrence Limit of USD 3,000, and subject to the annual aggregate limit per Cardholder of USD 20,000.
Extended Warranty
Upon the expiration of the Manufacturer?s Warranty, the Extended Warranty Benefit duplicates the terms of the original Manufacturer?s Warranty up to one (1) full year, and for a maximum of three (3) combined years, for purchases* that cease to operate satisfactorily and require repairs during the policy period.
Benefits are provided to pay for the repair or replacement of a purchase*, up to the amount charged for the item or per occurrence limit of USD 500, whichever is less, subject to the annual aggregate limit of USD 2,000.
Limit of Indemnity
Maximum amount payable
| Per occurrence: | |
| Purchase Protection | USD 3,000 |
| Extended Warranty |
USD 500 |
| Per 12 months period of insurance: | |
| Purchase Protection | USD 20,000 |
| Extended Warranty | USD 2,000 |
Eligible Persons
Holders of valid Primary and Supplementary HSBC Premier Credit Cards.
In the Event of a Claim
Written notice of service request / claim must be given no later than thirty (30) days from the date of the incident. Failure to give notice within (30) days from the date of the incident may result in a denial of the claim. Notice should be sent to:
American Home Assurance Company (U.A.E. Branch)
Claims Department
Hamarain Centre Gate 10, Floor 3,
P. O. Box 40569,
Dubai, U.A.E
Tel: +971 ? 4 -2143444
Fax: +971 ? 4 -2142012
Working hours: 8:00 am to 5:00 pm
Days: Sunday to Thursday
Proof of Loss:
The Cardholder must provide:
A signed claim form, if provided
Copy of purchase receipt showing payment of the purchase* was made entirely with the Eligible Card
For theft claims, official copies of the police report filed within ninety (90) days of incident
For theft claims, official copies of the police report filed within ninety (90) days of incident
Cardholder's statement of account showing the account is open and in good standing at the time of filing the claim
Cardholders may be required to send in the damaged item(s), at their expense, for further evaluation of the claim.
Extended Warranty
The Cardholder must provide:
A signed service request form, if provided
Copy of purchase receipt showing payment of the purchase* was made entirely with the Eligible Card
Legible copies of all warranty information including, but not limited to: the manufacturer's original warranty; the store warranty; or any other applicable extended warranty
Cardholder's statement of account showing the account is open and in good standing at the time of filing the service request
Cardholders may be required to send in the damaged item(s), at their expense, for further evaluation of the claim
Conditions:
It is the American Home Assurance Company?s (U.A.E. Branch) discretion to decide whether to have the item repaired or replaced, or to reimburse the original purchase price less any rebates, discounts or rewards points
Purchases* that are a pair or a set will be limited to the cost of repair or replacement of the specific item if repairable or replaceable; otherwise, the value of the pair or set will be covered, not to exceed the Per Occurrence Limit
For Theft claims, you must provide an official police report regarding the incident within the required timeframe
Extended Warranty
Purchases* must have a minimum Manufacturer?s Warranty of twelve (12) months; and cannot have greater than a maximum combined Manufacturer?s Warranty and additional optional warranty period of three (3) years
There must be a manufacturer authorized repair network and parts available within the Country of Use
Purchases* must have a valid Manufacturer?s Warranty in the Country of Use stating the extent of cover, the period of cover, what the manufacturer will do to correct the problem and whom to contact for service
The Manufacturer?s Warranty contains what the Warranty does and does not cover
Purchases* may be repaired or replaced, or the Cardholder may receive reimbursement of the original purchase price less any rebates, discounts or rewards points
Excluded Items:
This protection does not provide coverage for any of the following:
Any motor vehicle airplanes, boats, automobiles and motorcycles and any equipment, parts or accessories
Permanent fixtures, including but not limited to carpeting, flooring, tile, air conditioners, refrigerators, or heaters
Travellers check(s), cash, tickets of any kind, negotiable instruments, bullion, rare or precious coins or stamps
Art, antiques, collectable items, furs, jewellery, gems and precious stones
Consumables or perishables
Plants or animals
Used, rebuilt, refurbished, or remanufactured items at the time of purchase
Items rented or leased
Items purchased for resale, professional, or commercial use
Services, shipping, handling, installation or assembly costs
Items damaged through alteration (including cutting, sawing, and shaping)
Items left unattended in a place to which the general public has access
Losses caused by abuse, wilful damage, vermin and insect infestation, wear and tear, inherent product defect, mechanical or electrical failure, nuclear, biological or chemical event, terrorism or war
Extended Warranty:
This Extended Warranty Coverage will not apply to:
Boats
Motorized vehicles including airplanes, automobiles and motorcycles, and any equipment, parts or accessories
Land or buildings
Consumables and perishables
Any customized, unique, or rare items
Used, rebuilt, refurbished and re-manufactured items at the time of purchase
Items purchased for resale, professional, or commercial use
Items which carry a "satisfaction guaranteed" promise that provides product replacement or benefits for anything other than defects in materials and workmanship of the item
Items which carry a Manufacturer?s Warranty of longer than three years
Services, maintenance, repair, installation or assembly costs
Any shipping or promised time frames of delivery, whether or not stated or covered by the Manufacturer's Warranty; and
Any costs relating to damage to a purchase* caused by accident, neglect, abuse, wilful damage, vermin and insect infestation, misuse, theft, sand, fire, earthquake, storm and tempest, lightning, explosion, aircraft impact, water damage, corrosion, battery leakage or Acts of God
Purchase Protection & Extended Warranty is arranged through MasterCard® and are subject to the policy terms & conditions
* Terms and Conditions apply.
Summary of Benefits
To protect against Personal Accident in the event of Accidental Death or Permanent total disablement
Medical Expenses in the event of Accident/Sickness and Medical Evacuation
To insure Cardholder in the event of Flight delay in excess of 10 hours
Baggage Insurance against loss/delay
Death repatriation
Covers the insurance requirements for obtaining a Schengen Visa
The cover period is from the time of departure as shown on the ticket till the date of return or 30 days from date of departure whichever is earlier. Tickets must be purchased using your HSBC Premier Credit Card.
Limit of Indemnity
The Limit applicable for Accidental death is USD 125,000 for individuals aged between 18 and 65 years and USD 25,000 for children aged between 6 months and 17 years
The Limit applicable for Permanent total disablement is USD 125,000 for individuals aged between 18 and 65 years and USD 25,000 for children aged between 6 months and 17 years
The Limit applicable for Death or permanent total disablement caused by accident in a common carrier or private car is USD 250,000 for individuals aged between 18 and 65 years and USD 50,000 for children aged between 6 months and 17 years
The Limit applicable for Death or permanent total disablement caused by accident in a common air carrier is USD 375,000 for individuals aged between 18 and 65 years and USD 75,000 for children aged between 6 months and 17 years
The Limit applicable for Loss of two eyes, two limbs or one eye and one limb is USD 125,000 for individuals aged between 18 and 65 years and USD 25,000 for children aged between 6 months and 17 years
The Limit applicable for Loss of one eye or one limb is USD 62,500 for individuals aged between 18 and 65 years and USD 12,500 for children aged between 6 months and 17 years
Emergency Medical Expenses (Accident and Sickness) is up to USD 125,000 per person per trip. A fee of USD 25 will be deducted on every claim
Emergency Medical Evacuation and Repatriation is up to USD 250,000 per person per trip
Death repatriation up to USD 12,500
Hospital cash benefits USD 1,200 (USD 100 per day; maximum for 12 days)
Compassionate visit USD 7,500
Flight delays in excess of 10 hours up to USD 150 per person per trip and USD for Family per Trip
Baggage loss of up to USD 500 per person and USD 1,000 for Family. Baggage loss of up to USD 50 per item and up to USD 250 per bag
Baggage delay of up to USD 150 per person and USD 300 for Family in excess of 10 hours
Eligible Persons
HSBC Premier Primary and Supplementary Cardholders aged between 18 and 65 years and their immediate family members (spouse and children under the age of 18)
In the event of a Claim
Just call on +971 4 2143343. Written proof of claim must be given for processing within 30 days from date of incident or upon such proof including the following supporting bills and documents:
Medical Accident/Sickness - Completed claim form, Medical report, Police report if applicable, Medical Bills, Medicine Prescription (if medicine was bought), copy of passport and statement of account verifying the air ticket was purchased using a valid Credit Card.
Medical Evacuation - Medical attendants and Hospital Reports.
Flight delay - Completed claim form, Air Ticket purchase invoice, statement of account verifying the air ticket was purchased using a valid Credit Card, confirmation letter from the airline stating the period of delay and the reason, Boarding Pass, Airline Ticket, copy of the Cardholder?s passport and original invoice for the essential items purchased.
Lost Baggage - Copy of sales slip verifying the relevant flight ticket charged to your HSBC Premier Credit Card, the airlines authorities property irregularity report and total value of item(s) claimed for, with descriptions and whether lost or damaged.
Delayed Baggage - Copy of sales slip verifying the relevant flight ticket charged to your HSBC Premier Credit Card, the airlines authority property irregularity report, all original invoices, bills including airline tickets purchased with your HSBC Premier Credit Card.
Repatriation Expenses - Death certificate, Medical attendants report, all supporting bills and other documents provided.
This insurance is underwritten by American Home Assurance Company. The insured person will not hold HSBC responsible whether for compensation, processing of claims or otherwise.
This summary is issued for the Cardholder's information only and is not a contract of insurance. It is subject to the Terms & Conditions of the respective policy, a copy of which is available for sight on reasonable request at HSBC. Any endorsement or amendments to the insurance cover, as agreed between the Insurer and HSBC, shall be binding without prior notice to the insured person.