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| 1 |
Why do I need a Security Token to access my Internet Banking for Business service? What are the benefits of using a Security Token? |
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At HSBC, we are committed to improving online security for our customers. The introduction of the Security Token means that Internet Banking for Business customers will have a form of two-factor authentication to access their accounts. Two-factor authentication is considered by the industry to be a stronger means of authenticating our customers because it relies on something only the customer knows, and something only the customer has.
The Security Token provides a superior level of protection from a large variety of online attacks, including:
- Fraudulent & Spoof Websites
- Spyware
- Phishing
- Trojan Horse
Please click here to learn more about Online Security
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| 2 |
How do I obtain a Security Token? |
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For new BIB customers with courier indemnity signed with the Bank the Security Tokens (as per the numbers requested in the BIB application form) will be couriered to the company. For new BIB customers without courier arrangements with the Bank the same would need to be collected from the Branch. Requests for additional tokens at a later stage can also be made at the Branch |
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| 3 |
Do I need to pay for the Security Token? |
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There will be a nominal fee of AED 50 per token for the initial token issued, this will be charged to your account in due course. Any required replacement due to loss, damage (except if the Token is damaged on arrival or battery replacement) will be subject to a charge of AED 100.00. |
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| 4 |
What should I do if my Security Token is lost or damaged? |
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Please call our Contact Centre on 800 4525 within UAE or + 971 8004525 (Outside UAE) or click here to send us an email immediately for deactivation. After which, please visit the nearest HSBC branch with an authorised letter for deactivation and to pick up a replacement Security Token. |
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| 5 |
How do I use the Security Token? |
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First-time activation:
(a) When you logon to Internet Banking, after entering your User ID and password, you will be asked to input the 10-digit serial number located on the back of your Security Token.
(b) Enter the 10-digit serial number
(c) Press the grey button once on your Security Token; a 6-digit Security Code will be displayed.
(d) Enter this Security Code and click 'Continue' to complete the activation process.
Please refer our on-line BIB "User Guide" and "Demo" for simple step by step instructions on activation and usage of your security token.
Logon:
(a) When you logon to Internet Banking, you will be asked to input the 6-digit Security Code.
(b) Press the grey button once on your Security Token; a 6-digit security code will be displayed.
(c) Enter this security code and click 'Continue'. You are now logged on to Internet Banking
Please refer our on-line BIB "User Guide" and "Demo" for simple step by step instructions on activation and usage of your security token. |
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| 6 |
What should I do if the Security Code is not accepted? |
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For security reasons, the security code is a unique number and is only valid for a certain period of time. If you input an expired security code when you logon to Internet Banking, you will receive an error message. Please press the grey button on the device to obtain a new security code to enter. If the problem persists, please call our Contact Centre on 800 4525 within UAE or + 971 8004525 (Outside UAE). |
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| 7 |
Does the battery need replacing? |
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Once the battery is low, the message, "batt" will appear on the LCD screen of the Security Token. As the battery within the Security Token cannot be replaced, you will need to replace the Security Token, just visit the nearest HSBC branch to collect a replacement Security Token. |
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| 8 |
I am a frequent traveler, can I use the Security Token to logon to Internet Banking when I am in overseas? |
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Once you have activated your Security Token, it will be required every time your wish to access Internet Banking regardless of your location. The Security Token has been designed to be small, light and easily transportable. If you typically use our Internet Banking service from more than one location, we suggest that you attach your Security Token to an item that you are unlikely to leave behind i.e. keys, mobile phone, briefcase, etc. |
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| 9 |
Can I have more than 1 Security Token for the same Internet Banking account if I am willing to pay for the additional security Token(s)? |
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For your increased protection, only one Security Token can be activated to one User ID at any time. Every Security Token is unique and cannot be duplicated. Only the individual in possession of the Token can access the account. This means that each user can only have one Security Token to access their account and only one Security Token can be linked to an Internet Banking account at all times. This will prevent fraudsters from obtaining additional Security Tokens to access unauthorized accounts. |
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| 1 |
Are there any charges? |
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The service is currently free of charge. However, transaction charges for Telegraphic Transfers, Demand Drafts, Cashiers' Orders etc. can apply.
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| 2 |
What is the difference between a BIB Primary user (PU) and a Secondary user (SU)? |
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The differences are
a) PU can only be created by filling up an application form and submitting duly filled by the authorised signatories of the company, while the SU can be created by the PU of the company on-line and without any intervention from the bank.
b) PU will be able to see all accounts mandated by the company to be accessible online, while SU will only see the specific accounts permitted by the PU.
c) PU will register automatically for HSBC Phone Banking, while a request needs to be made to the Bank for SU access by sending in a duly filled Phone Banking Form.
d) PU can create a SU, but an SU cannot create another SU.
e) Transaction limits for the PU is set by the Company while transaction limits for SU is set by the PU. |
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| 3 |
How many PUs and SUs can a company have? |
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The are no restrictions on the number of PUs and SUs that a company can have. |
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| 4 |
Can a Primary User be converted to Secondary User and vice-versa? |
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Yes, through a written request by the Company using the BIB Service Amendment Form (available on www.hsbc.ae/ download centre) has to be submitted to the Bank, an existing PU can be deleted by the Bank and the SU made PU. However the new PU would then need to create the previous PU as an SU on-line himself/herself. |
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| 5 |
Can we request for same day value Telegraphic Transfers? |
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Yes, subject to respective currency cut-off times which are available on our website. |
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| 6 |
When accessing account information, can we see the ledger balance, the uncleared funds and the available balance? |
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Yes, all the three figures are reported. |
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| 7 |
Are we required to give the Bank a predefined list of payees for making Third party transfer? |
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No. Payment instructions to any third party request via Internet Banking for Business will be processed without a predefined list of payees. A predefined list is for your convenience. |
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| 8 |
Can we request payments to accounts with other banks via the Central Bank? |
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Yes, provided the instructions (always subject to funds available) are received before the specified Cut Off time. |
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| 9 |
What all components are needed to log on to B2B for PU/SU? |
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For any user, three components are need to log on to BIB
a) Security token (given to the PU at the time of application).
b) EBN number (mentioned in the welcome letter sent to the PU)
c) PIN (mailed to the PU)
In the case of PU, the
a) Security token (given to the customer at the time of application).
b) EBN number (will be mailed to the user by the Bank).
c) PIN (will be mailed to the user by the Bank.)
In the case of SU, the
a) Security token (will be given by the PU. If there are no token in stock with the company, the company will have to request the Bank).
b) EBN number (will be given by PU. This number is given to the PU by the system at the time of creation of SU).
c) PIN (will be mailed to the SU by the Bank.)
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| 10 |
Do authorised Business Telephone Banking Users need another Electronic Banking number to access Internet Banking for Business? |
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No, the 10-digit Business Telephone Banking Number is the Electronic Banking number. However, a new password will be issued for Internet Banking for Business. |
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| 11 |
What type of computer system specifications do we need to access the Internet Banking service? |
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You will need a computer with Internet access. Currently, the operating systems supported are WIN 95, WIN 98, WIN ME, WIN NT and WIN 2000 and WIN XP. MAC OS 9.x and MAC X are also supported.
Certified browsers are Netscape 4.7x, Internet Explorer 5.x, Internet Explorer 6.x and Internet Explorer 5.1.x for MAC. |
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