HSBCHSBC The world's local bank

Making payments

Making payments

Streamline your payment process

Be covered for your lifetime.
Pay Cashiers Orders and Demand Drafts Make bulk payments Special rates Access via Internet Banking
Yes Yes Yes Yes

Here's what you get:

  • International telegraphic transfers - send overseas payments quickly and efficiently. Enjoy same day payment processing, provided you transfer funds within the currency cut-off times
  • Central Bank transfers - make urgent, same-day local currency payments within the UAE
  • In-house transfers - make instant electronic money transfers to anyone with an HSBC account

More great benefits:

  • Bulk Payments - accelerate your transactions securely, particularly when you need to make large-volume, low-value recurring payments
  • Cashier's Orders - make secure, low-cost AED payments and avoid carrying large amounts of cash or personal cheques
  • Demand Drafts - transfer non-urgent foreign currencies securely and swiftly, plus make multiple delivery options

Plus:

  • Free Business Internet Banking - speed up your payments process with a variety of online services, so you can focus on your clients
  • Standing instructions - automatically pay your recurring domestic, international or in-house payments, in both fixed or varied amounts
Outward remittances 1,2,3 Electronic 4 Manual 5
Book transfer to own accounts within HSBC UAE Free Free
Book transfer to other accounts within HSBC UAE Free Free
International telegraphic transfer AED50 AED100
Local/Central bank telegraphic transfer AED40 AED75
Additional charge to send telegraphic transfers in full (all charges to debit account/charges OUR)
- Within HSBC Group AED50
- Outside HSBC Group AED100
Cashier order (COC)/Demand draft (DD) Electronic 4 Manual 5
COC/International DD issuance AED25 AED35
COC/International DD cancelation or stop payment AED100
Inward remittances Per transaction
Local/Central bank inward credits Free
Foreign currency inward credits (No currency exchange) AED25 13
Foreign currency inward credits (Involves currency exchange) Free 13
Remittances Queries
- Payment investigations/Fate enquiry
- Cancellation/Recall of remittances funds		 AED150 + AED80 per cable message
(maximum charge AED500)
Payment referral 11 AED100
Standing instructions (SI) Electronic 4 Manual 5
Setup Free AED50
Amendment Free AED100
Penalty fee for insufficient funds AED50
AutoPay-out
Transaction fee
Issued to HSBC accounts in the UAE Free
Issued to third-party bank accounts in the UAE AED5 per item
Additional fee by channel  
Electronic banking channels Free
Diskettes AED200 per Excel file 6
Paper schedules 7 AED400 per schedule file
Wages Protection System (WPS)
WPS via AutoPay-out transaction fees
Issued to HSBC accounts in the UAE Free
Issued to third-party bank accounts and exchange houses in the UAE AED5 per item
Additional fee by channel
Electronic banking channels Free
Diskettes AED200 per file
WPS funding account transfer 8  
WPS funding account transfer request AED1000 per request per exchange house
AutoPay-out/WPS exception handling fees  
Returned items 9 AED50
Payment investigation 10 AED50
Payment referral 11 AED100

Notes:

1) These are HSBC UAE (HSBC) charges only. Other beneficiary bank (ie third-party bank or other HSBC Group office) charges may be deducted from the remitted amount.

2) The beneficiary of a remittance may be required to pay additional charges depending on the conditions set by the remitter, remitting bank or beneficiary bank.

3) The prevailing exchange rate will apply to all cross-currency transactions.

      • Value date is subject to local payment cut-off times and holidays
      • In cases where the correspondent/intermediary charge claims are substantially higher than the above fee, HSBC reserves the right to
        recover the difference
      • Some beneficiary banks may deduct charges from remitted account. In cases where the correspondent/intermediary charge claims
        are substantially higher than the above fee, HSBC reserves the right to recover the difference
      • Only through an electronic banking channel

4) Electronic: Payment instructions originating from electronic banking channels (HSBC Connect, HSBCnet, Business Internet Banking, SwiftNet, Automated Standing Structure) and diskettes (CD or DVD disks).

5) Manual: Payment instructions originating from branches (excluding diskette drop-offs) and telephone banking.

6) If one diskette contains several files, each file will be charged separately.

7) Paper schedule is a discontinued service.

8) If a customer wishes to make their WPS payment through an exchange house, but needs to fund the exchange house from their account with HSBC, they need to submit to WPS funding account transfer request.

9) Returned items: When a third-party bank is unable to process an HSBC payment instruction due to incomplete or incorrect payment details as issued by an HSBC customer.

10) Payment investigation: When an HSBC customer raises a special request to HSBC for investigation of an issued payment instruction.

11) Payment referral: When HSBC is required to refer the payment instruction to an HSBC relationship manager for approval or back to an HSBC customer for additional information.

12) The schedule of fees and charges may change without prior notice.

13) Inward payments received by the customer may be subject to corresponding banking fees, which may be deducted from the proceeds of payment.

Transaction Currency Cut-off time Value date
Internal account transfers (within HSBC UAE accounts same currency) All Currencies Electronic Banking
- No cut-off time
HSBCnet
- 3:45 p.m (UAE time)
Manual Banking
- Subject to bank timing		 Electronic Banking: Immediate
Standing Instruction: Same day
Branch/Call Centre: Same day
Internal account transfers (within HSBC UAE accounts different currency) All Currencies Click here Electronic Banking: Same day
Standing Instruction: Same day
Branch/Call Centre: Click here
Telegraphic Transfers to UAE and Overseas Banks All Currencies Click here Electronic Banking: As per value date
Standing Instruction: As per value date
Branch/Call Centre: Two working days (SPOT)
Transaction Currency Cut-off time Hold value date
Clean Bills Receivable (Foreign Currency Cheque/Draft Clearing) USD, EUR & GBP drawn on home countries 03:00 PM Credit with 7 days
Clean Bills Receivable (Foreign Currency Cheque/Draft Clearing) All Currencies Excluding USD, EUR & GBP 03:00 PM Credit with 14 days
Clean Bills for collection (Foreign Currency Cheque/Draft Clearing) All Currencies 03:00 PM On receipt of funds from drawee bank
Transaction Currency Cut-off time Action date
Demand Draft All Currencies 02:00 PM Processed within 2 working days and dispatched to the customers
Cashier's Order AED 02:00 PM Processed within 2 working days and dispatched to the customers
Internet Banking and Passwords   03:30 PM Processed within 2 working days and dispatched to the customers
Online Credit Card Requests   02:00 PM A representative of the Bank will contact the customer within 1 working day
Bill Payment AED 02:00 PM The utility company account will be credited within 2 working days

Note
Cut-Off time is based on United Arab Emirates time (GMT + 4)

Save time and reduce paperwork, with one payment process for your business.

Ready to apply? Have us call you

 

How to apply

Are you already an HSBC UAE customer?

Or call: 600 54 0004

What if I'm not eligible

HSBC works to develop products and services to meet your requirements. To simplify the criteria for each product we provide a minimum salary or deposit criteria.

Find out more about Making Payments

Thank you for wishing to bank with HSBC. To apply for this product simply click Apply Now to fill out your details and let one of our experienced HSBC representatives call you back. Alternatively you can call us on the number below, whatever is more convenient for you.

Or call: 600 54 0004