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Your comments matter to us

At HSBC, your opinions matter. Should you have a complaint about the service you have received, please use one of the following channels to provide feedback. HSBC Bank Middle East Limited has a complaint handling process in place, details of which are provided below.

Call us or visit the nearest HSBC branch or Customer Service Centre:

In case we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.

If you are a personal banking customer, click here to locate the nearest branch or Customer Service Centre.

If you are an HSBC Business or HSBC Corporate customer, click here to locate the nearest branch or Customer Service Centre.

Write to us:

Click here to raise a complaint

You will receive a notification acknowledging your complaint and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.

Escalation of a complaint

If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:

Personal Banking Complaints: customerexperienceuae@hsbc.com

Corporate Banking Complaints: uaecmb.customerexperience@hsbc.com

Post: Customer Experience team, HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE

A Customer Experience representative will contact you within two working days following receipt of your correspondence.