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Samsung Pay

Plastic is so yesterday.

Introducing Samsung Pay. Store your cards and pay from your phone.

No more carrying wallets full of plastic. Welcome to the new generation way of payment - Samsung Pay through HSBC. It's simple, secure and accepted everywhere.

All you need to do is register your HSBC Credit and Debit Cards on the Samsung Pay. The next time you are out shopping, just swipe up and authorize the purchase on your phone.


Look for the Samsung Pay icon on your device.

If you could not locate the Samsung Pay Icon

  • Step 1: Ensure that the device software is updated to the latest Android™ software (Settings > About device > Software info > Android version)
  • Step 2: Add the Samsung Account ID, provided at the time of registration onto the device (Settings > Accounts > Add Samsung Account)
  • Step 3: Click on Samsung Pay icon, download and install the Samsung Pay app
  • Step 4: Setup Samsung Pay & start using the revolutionary way to pay

If you located the Samsung Pay Icon

  • Step 1: Add the Samsung Account ID, provided at the time of registration onto the device (Settings > Accounts > Add Samsung Account)
  • Step 2: Click on Samsung Pay icon, download and install the Samsung Pay app
  • Step 3: Setup Samsung Pay & start using the revolutionary way to pay


Follow the step-by-step guide on how to register your HSBC Cards.

*Samsung Pay supports Galaxy S7, Galaxy S7 edge, Galaxy S6 edge+, Galaxy Note 5, Galaxy A3 (2017),
Galaxy A5 (2016/2017), Galaxy A7 (2016/2017). The list is subject to change. Please refer to Samsung Pay for the latest list of eligible devices.The Samsung Pay app should automatically be available on your device. If it is not, please update the software to the latest OS.

Using Samsung Pay is easy and secure

Step 1 Step 2 Step 3
Samsung Pay Supported devices Samsung Pay Supported devices Samsung Pay Supported devices
Swipe up on your device Authorise securely with your fingerprint or PIN Hover your phone over the card reader to pay

Pay anywhere*

You can use Samsung Pay at any retail outlet which has a card machine that works with a PIN or a swipe of your card.

NFCNear Field Communication
NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.



MSTMagnetic Secure Transaction
MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.


*HSBC Bank Middle East Limited (the "Bank") is required to act in accordance with the laws and regulations operating in various countries around the world relating to international sanctions. Under these sanctions requirements, the Bank is prohibited from engaging in certain transactions. The Bank would only process transactions that are in compliance with applicable sanctions.

Designed to be secure

Samsung Pay protects your payment information with several layers of security including "Tokenization" & "Samsung KNOX". Each transaction uses an encrypted digital token to replace your personal payment information and mandates a fingerprint or password authentication for every transaction.

Samsung Pay Supported devices Samsung Pay Supported devices
Tokenization? Samsung KNOX?

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific 'Token' which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.

Knox is Samsung's defense-grade security platform which is a new security feature offered within the latest Samsung handsets. Samsung Knox checks and protects the device for malware. If Samsung Knox detects a malicious software, Samsung Pay will be disabled by Samsung Knox.

Samsung Pay supports:

Samsung Pay supports Galaxy S8, Galaxy S8+, Gear S3, Galaxy S7, Galaxy S7 edge, Galaxy S6 edge+, Galaxy Note 5, Galaxy A3 (2017), Galaxy A5 (2016/2017), Galaxy A7 (2016/2017). The list is subject to change. Please refer to Samsung Pay for the latest list of eligible devices. The Samsung Pay app should automatically be available on your device. If it is not, please update the software to the latest OS.

Samsung Pay Supported devices

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Samsung Pay

Plastic is so yesterday.

Introducing Samsung Pay. Store your cards and pay from your phone.

Overview

No more carrying wallets full of plastic. Welcome to the new generation way of payment - Samsung Pay through HSBC. It's simple, secure and accepted everywhere.

All you need to do is register your HSBC Credit and Debit Cards on the Samsung Pay. The next time you are out shopping, just swipe up and authorize the purchase on your phone.

 

Getting Started

Look for the Samsung Pay icon on your device.

If you could not locate the Samsung Pay Icon

  • Step 1: Ensure that the device software is updated to the latest AndroidTM software (Settings > About device > Software info > Android version)
  • Step 2: Add the Samsung Account ID, provided at the time of registration onto the device (Settings > Accounts > Add Samsung Account)
  • Step 3: Click on Samsung Pay icon, download and install the Samsung Pay app. Step 4: Setup Samsung Pay & start using the revolutionary way to pay.

 

If you located the Samsung Pay Icon

  • Step 1: Add the Samsung Account ID, provided at the time of registration onto the device (Settings > Accounts > Add Samsung Account)
  • Step 2: Click on Samsung Pay icon, download and install the Samsung Pay app
  • Step 3: Setup Samsung Pay & start using the revolutionary way to pay

 



Follow the step-by-step guide on how to register your HSBC Cards.

*Samsung Pay supports Galaxy S7, Galaxy S7 edge, Galaxy S6 edge+, Galaxy Note 5, Galaxy A3 (2017), Galaxy A5 (2016/2017), Galaxy A7 (2016/2017). The list is subject to change. Please refer to Samsung Pay for the latest list of eligible devices.The Samsung Pay app should automatically be available on your device. If it is not, please update the software to the latest OS.

Ease of use

Using Samsung Pay is easy and secure

Step 1



Swipe up on your device

Step 2



Authorise securely with your fingerprint or PIN

Step 3



Hover your phone over the card reader to pay

 

Places you can use it

Pay anywhere*

You can use Samsung Pay at any retail outlet which has a card machine that works with a PIN or a swipe of your card.

NFCNear Field Communication
NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

 

MSTMagnetic Secure Transaction
MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.

*HSBC Bank Middle East Limited (the "Bank") is required to act in accordance with the laws and regulations operating in various countries around the world relating to international sanctions. Under these sanctions requirements, the Bank is prohibited from engaging in certain transactions. The Bank would only process transactions that are in compliance with applicable sanctions.

Security

Designed to be secure

Samsung Pay protects your payment information with several layers of security including "Tokenization" & "Samsung KNOX". Each transaction uses an encrypted digital token to replace your personal payment information and mandates a fingerprint or password authentication for every transaction.



Tokenization?

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific 'Token' which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.



Samsung KNOX?

Knox is Samsung's defense-grade security platform which is a new security feature offered within the latest Samsung handsets. Samsung Knox checks and protects the device for malware. If Samsung Knox detects a malicious software, Samsung Pay will be disabled by Samsung Knox.

Supported devices

Samsung Pay supports:

Samsung Pay supports Galaxy S8, Galaxy S8+, Gear S3, Galaxy S7, Galaxy S7 edge, Galaxy S6 edge+, Galaxy Note 5, Galaxy A3 (2017), Galaxy A5 (2016/2017), Galaxy A7 (2016/2017). The list is subject to change. Please refer to Samsung Pay for the latest list of eligible devices. The Samsung Pay app should automatically be available on your device. If it is not, please update the software to the latest OS.

FAQs

What is Samsung Pay?

Samsung Pay is a digital way to pay in-stores using selected compatible Samsung devices. You need to download Samsung Pay app and store your HSBC credit or debit card in it. This feature is only available on selected Samsung devices (as specified below and as updated on our or Samsung Pay's website from time to time).

 

Which HSBC Credit or Debit cards can I use with Samsung Pay?

All HSBC credit and debit cards ("Card") that are not cancelled or closed and are issued by HSBC Bank Middle East Ltd.'s UAE branch will be eligible.

 

Where can Samsung Pay be used?

Samsung Pay can be used at POS merchants which are enabled with NFC (contactless) or MST (magnetic stripe) technology. For more information, visit Samsung Pay website.

 

Which devices are compatible?

Selected Samsung devices are compatible with Samsung Pay namely

  • Samsung J7
  • Samsung Galaxy A3 (2017)
  • Samsung A5, A7 and A8
  • Samsung S7, S7 edge and S6 edge+ and upward models
  • Samsung Note 5 and upward models
  • Samsung Gear S3 and upward models when paired with a compatible phone

The list is subject to change. Please refer to Samsung Pay for the latest list of eligible devices.

 

How do I make a purchase with Samsung Pay?

To use Samsung Pay for purchases, you must first add your Card on your compatible Samsung phone using the Samsung Pay app (the app referred to as "Mobile Wallet, the stored Card referred to as "Mobile Card"). When you are ready to make a purchase, swipe-up from the home button or open the Samsung Pay app from your home screen.

Now, select your Card that you want to make the purchase with. To verify your identity, place your finger on the Home button or to use your Samsung Pay PIN, touch PIN and enter your four-digit PIN. To make the payment, place the back of your device on the payment terminal. The Card reader or cashier will tell you once your purchase is complete. The merchant may ask you to verify if the total charges are correct or require your signature in some cases.

 

Do I need to be connected to internet to use Samsung Pay?

An active internet connection is not required to make purchases in-store. However, you will only be able to conduct a maximum of 8 transactions during a period without an active internet connection, after which you will need to connect to the internet to make additional purchases. Please note this transaction limit may change from time to time.

Please note that an active internet connection is required to download the Samsung Pay app and store a Card in it.

We recommend that you have an active internet connection while using Samsung Pay to benefit from all features e.g. transaction notifications and to avoid adverse customer experience.

 

Is Samsung Pay free to use?

HSBC won't charge you for using Samsung Pay, but charges from your mobile network provider may apply depending on your data plan.

 

Is Samsung Pay secure?

Samsung Pay provides a high level of security. It uses tokenization, secure environment and the Samsung KNOX platform to secure payment information. In addition, users are required to verify their fingerprints or enter a PIN to authorize in-store purchases.

 

What is the maximum limit per transaction?

The maximum limit per transaction is AED 1,000. This is subject to revision and will be updated on the HSBC website.

 

Can I add multiple Cards to Samsung Pay?

Yes, you can add multiple Cards to Samsung Pay. The information on the maximum number of Cards you can add will be available on Samsung Pay website.

 

Can I add the same Card to Samsung Pay on multiple Samsung devices?

Yes, you can add the same Card to Samsung Pay on multiple Samsung devices. The information on the maximum number of devices you can add your Card to will be available on Samsung Pay website.

 

What are the Card transactions listed in Samsung Pay?

Samsung Pay provides you with information on the purchases you have made using Samsung Pay and your Mobile Card. This information does not substitute but is in addition to the transaction information provided through your credit card or account statement. In some cases, the merchant name listed with your purchase using Samsung Pay may be shown differently in your Samsung Pay purchase history when compared to your credit card or account statement. You may also see in Samsung Pay the transactions that have been preauthorized but not yet posted to your credit card or account statement. For example, when you have made a hotel booking through Samsung Pay and your Mobile Card but are yet to settle the final charges.

 

What happens when I replace or update my device?

If you replace or update your device, you will need to add your Card(s) to Samsung Pay again. Please ensure that you remove your Card(s) from any device before selling, exchanging, or disposing of them. You should also remove your Card if you temporarily pass your device to someone else; for example if you provide it to someone to be repaired.

 

How do I remove my Card from Samsung Pay?

You can remove your Card from a Samsung phone by selecting your Card in the Samsung Pay app and by selecting "Delete Card" from the menu on upper right corner. To remove your Card on Samsung Gear, press the Up button for 2+ seconds to bring up the Cards you've added to your Gear, select the Card you wish to remove and tap on the dots in the right to go into "Settings." Tap the "Trash" icon to delete the selected Card. Alternatively, you can remove your Card from your Gear by going to the Samsung Gear app on your paired phone, then to "Samsung Pay" and tapping "Delete." Please keep in mind that deleting Cards on Samsung Gear will not remove them from Samsung Pay on your phone.

Please refer to Samsung Pay website for most updated information on how to delete Cards from Samsung Pay.

 

What should I do if I lose my physical Card linked to Mobile Card?

If you believe your physical Card linked to Mobile Card is lost or stolen or compromised, you need to immediately contact HSBC Call Center on the number printed at the back of your HSBC card to deactivate physical Card. This will also automatically deactivate your Mobile Card and you will not be able to continue to use Samsung Pay with this Card.

 

What happens when I get a replacement Card?

In cases when your Card is replaced and your new Card number is not the same as before (e.g. in case of lost or stolen Cards), we will deactivate your Mobile Card and you will need to re-register your new Card with Samsung Pay. In some cases when your Card is replaced but your new Card number is same as before, you need to call us so that we can link your existing Mobile Card token to the new Card. It may take up to 48 hours for the new Card to work with Samsung Pay.

 

What happens when my Samsung device with Mobile Card is lost?

If you believe your Samsung device with Mobile Card is lost or stolen or compromised, you need to immediately contact HSBC Call Center on the number printed at the back of your HSBC Card to get your Mobile Card deactivated. If you lose your device, you can go to Samsung's "Find My Mobile" to temporarily suspend or to permanently remove the ability to make payments with your device. This will not impact your physical Card.

 

What are the precautions I should take while using Samsung Pay?

Please note that you are liable for any unauthorised transactions made by your Mobile Card before we receive report of loss, theft, disclosure or unauthorized use of your Mobile Card. You must notify us straight away and request that we deactivate your Card by calling our Customer Service Hotline specified on our website (www.hsbc.ae) if you notice or suspect any loss, theft, unauthorized possession, control or use of your Mobile Card or Mobile Wallet or Samsung device, or if you believe someone else has used your Mobile Card or Mobile Wallet or Samsung device, or has discovered the security details of your Samsung Device or Mobile Wallet or Mobile Card or the security of your Card, Mobile Card, Mobile Wallet or Samsung Device has been compromised in any other manner.

It is your responsibility to take measures to prevent unauthorised use of your Mobile Card. We recommend you consider the following:

  • take reasonable precautions to keep your Card, Mobile Card and security details relating to Mobile Card safe and to prevent loss, theft or fraudulent use;
  • safeguard your Mobile Card and Samsung device and keep them under your personal control at all times;
  • do not allow anyone else to use or log on to your Samsung device or Mobile Card;
  • do not store anyone else's fingerprint or biometric credentials in your Samsung device;
  • do not install or launch Mobile Card in a Samsung device with any pirated, hacked, fake or unauthorized application or where the software lock down has been overridden (such as a "jailbroken" or "rooted" smartphone or device);
  • do not choose obvious numbers as password or pin for your Samsung device
  • change the password or pin for your Samsung device regularly
  • delete your Mobile Card before you dispose your Samsung device for any reasons, for example, selling or giving it to someone else temporarily or permanently; and
  • delete your Mobile Card from your Samsung device in case of termination of your Card

For more details around security recommendations and disclosure on liability for unauthorised use, please refer to Mobile Wallet terms and conditions as provided on HSBC UAE website.

 

What should I do if I still have questions or need assistance with Samsung Pay?

Please refer to Mobile Wallet terms and conditions as provided on HSBC UAE website www.hsbc.ae or visit Samsung Pay website. If you still have questions or concerns, please contact HSBC UAE customer service or call 800 SPAY (7729) if you require further assistance.

 

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UAE Mobile Wallet Terms and Conditions apply.

You are leaving hsbc.ae

This link may allow you to access a non - HSBC website. HSBC Bank Middle East Limited has no control over the linked website and is not liable for your use of it.

You are leaving hsbc.ae

This link may allow you to access a non - HSBC website. HSBC Bank Middle East Limited has no control over the linked website and is not liable for your use of it.

You are leaving hsbc.ae

This link may allow you to access a non - HSBC website. HSBC Bank Middle East Limited has no control over the linked website and is not liable for your use of it.

You are leaving hsbc.ae

This link may allow you to access another HSBC Group website. Please read the terms and conditions of the linked website, which may differ from the terms and conditions of HSBC Bank Middle East Limited website.