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Your comments matter to us


HSBC Bank Middle East Limited has a complaint/ feedback handling process in place.

Compliments, suggestions or complaints

Send us your compliments,
suggestions or complaints

click here


You will receive a notification acknowledging your complaint/ feedback and will be contacted within two
working days. In the event we are unable to provide an immediate solution to your complaint/ feedback,
you will be provided with a Complaint Reference Number, together with the approximate time frame
required to resolve the matter. You will be contacted by the committed date with a full response. In the event of a complaint resolution leading to a redress, the customer needs to accept the offer within an agreed time period. Once confirmed, we will ensure that the terms of the agreed redress are met.

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Please get in touch with us


Whatever your query is about, we will find you the right person to talk to.


Premier

800 4320

Advance

800 4420

Personal

600 554722

24 hour - every day

Or come and see us

Find a Branch or Customer Service Centre

Escalation of a complaint


If you are not satisfied with the response you have received by lodging your complaint/ feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:


Email: customerexperienceuae@hsbc.com

Mail  : Customer Experience team, HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE


A Customer Experience representative will contact you within two working days following receipt of your correspondence.

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Your comments matter to us

HSBC Bank Middle East Limited has a complaint/ feedback handling process in place.


Contact HSBC

Send us your compliments,
suggestions or complaints

click here


Tweet us

 

You will receive a notification acknowledging your complaint/ feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint/ feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response. In the event of a complaint resolution leading to a redress, the customer needs to accept the offer within an agreed time period. Once confirmed, we will ensure that the terms of the agreed redress are met.

 

Please get in touch with us

Whatever your query is about, we will find you the right person to talk to.

Premier

800 4320

Advance

800 4420

Personal

600 554722

24 hour - every day

Or come and see us

Find a Branch or Customer Service Centre

 

Escalation of a complaint

If you are not satisfied with the response you have received by lodging your complaint/ feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:

Email: customerexperienceuae@hsbc.com
Mail : Customer Experience team, HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE

A Customer Experience representative will contact you within two working days following receipt of your correspondence.

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This link may allow you to access a non - HSBC website. HSBC Bank Middle East Limited has no control over the linked website and is not liable for your use of it.

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You are leaving hsbc.ae

This link may allow you to access a non - HSBC website. HSBC Bank Middle East Limited has no control over the linked website and is not liable for your use of it.

You are leaving hsbc.ae

This link may allow you to access a non - HSBC website. HSBC Bank Middle East Limited has no control over the linked website and is not liable for your use of it.

You are leaving hsbc.ae

This link may allow you to access a non - HSBC website. HSBC Bank Middle East Limited has no control over the linked website and is not liable for your use of it.