Your comments matter to us
HSBC Bank Middle East Limited has a complaint/ feedback handling process in place.
Send us your compliments,
suggestions or complaints
You will receive a notification acknowledging your complaint/ feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint/ feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response. In the event of a complaint resolution leading to a redress, the customer needs to accept the offer within an agreed time period. Once confirmed, we will ensure that the terms of the agreed redress are met.
Please get in touch with us
Whatever your query is about, we will find you the right person to talk to.
24 hour - every day
Or come and see us
Escalation of a complaint
If you are not satisfied with the response you have received by lodging your complaint/ feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:
Mail : Customer Experience team, HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE
A Customer Experience representative will contact you within two working days following receipt of your correspondence.
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