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Check your balance. Pay a bill. Move money between your accounts. Available 24/7, Phone banking is a quick, convenient way to keep on top of your finances.

How it works

Whenever you call, you'll be asked to enter your 10 digit PBN and 6 digit PIN*. As soon as you've entered your security details, we'll put you through to a member of our Phone banking team who can access your account details and help you manage your money.

You can use Phone banking to do all this - and more...

  • Check your account balance
  • Move money between your accounts
  • Make bill payments
  • Request a statement
  • Create or change a Standing Order
  • Cancel a card and order a replacement
  • Request for a new cheque book
  • Change your personal details
  • Open new accounts, and apply for additional services
  • Arrange a foreign exchange transaction
  • Check interest rates
  • Resolve Online Banking issues
  • Create Instant Phone Banking, and Debit / Credit Card PINs

Want to use Phone banking?**

If you're an HSBC Premier customer
call us on 800 4320 (within UAE) or +971 4 224 1000 (outside UAE).

If you're an HSBC Advance customer
call us on 800 4420 (within UAE) or +971 4 325 4573 (outside UAE).

If you're an HSBC Personal Banking customer
call us on 600 55 4722 (within UAE) or +971 4 228 8007 (outside UAE).

Please refer to the Phone Banking Map for further details.

* If you don't already have your Phone Banking PIN, please call our Call Center to create a new Phone Banking PIN.
** Calls may be monitored and/or recorded for security and service improvement purposes.