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Dear Customer,
We would like to notify you that on 31 March 2013 your Air Miles earned up to 31 March 2010 will expire as per Air Miles 'Three year Miles expiry policy'.
The three year Miles expiry policy
Earlier this year Air Miles communicated to all members regarding three important programme changes, one of which was the 'Three year Miles expiry policy'. According to this policy, all Air Miles earned will have a 'shelf life' of three years, which if unused, will automatically expire and be deducted from your account.
The first phase of mileage expiry will be on 31 March 2013, when all Air Miles earned up to 31 March 2010, will expire.
To redeem your Air Miles today, visit www.airmilesme.com. All Air Miles redeemed from your account are done so in the order they were earned, with the oldest earned Air Miles being redeemed first.
Visit www.airmilesme.com today and discover a world of rewards.
Dear Customer,
HSBC Bank will be carrying out planned service upgrades and maintenance work on its systems in the UAE. This will result in suspension of certain services on this date.
To minimise any disruption to your banking needs, all work has been planned to run as follows:
7th June, 2013
Cheque Deposit Machine
Time: 02:00 am to 8:00 am
You will be unable to deposit cheques in the Instant Cheque Deposits machines.
We apologise for any inconvenience caused and appreciate your patience.
Thank you for banking with HSBC.
Dear Valued Customer,
Effective 15 May 2013, Credit Card bill payments to HSBC Bank Middle East through Exchange Offices will be subject to the Exchange Offices Terms & Conditions where their charges might be applied on you when using their services.
You can also still pay your Credit Card bill by using one of our following Easy Payment options:
| Easy payment options | How to pay your HSBC Gold Credit Card bill: | How long it takes to be credited to your account |
|---|---|---|
| Free Autopay Service | Call 600 55 4722 to set up a standing instruction to debit your HSBC Current or Savings account every month. Pay 5% to 100% of your monthly outstanding balance. | 1 working day |
| Internet Banking | Transfer money to your credit card account. | 1 working day |
| Cash deposit machines | Pay your bill instantly by depositing cash at any of the HSBC Cash Deposit Machines in the UAE. | 1 working day |
| ATMs | Transfer money from your HSBC Current or Savings account to your HSBC credit card, from any HSBC ATM in the UAE or worldwide. Or deposit cash or cheques at any HSBC ATMs in the UAE. |
2 working days for cash payments 7 working days for cheque payments |
| Branches | Deposit cash or cheques at any HSBC branch in the UAE. (You may be charged a fee if your cheque is dishonoured.) Each HSBC Branch Teller transaction incurs an AED25 fee. If you're a Premier and Advance customer, you don't have to pay this fee. |
1 working day for cash payments 7 working days for cheque payments |
| Phone Banking | Call our Phone Banking Service on 600 55 4722 to transfer money to your HSBC Card account. | 1 working day |
| Mailing your payment (No cash) |
Please write your HSBC Credit Card number on the reverse side of the cheque/draft and attach the bottom tear-off portion of your Card Statement, to ensure prompt credit into your HSBC Card account. | Allow sufficient time for payment to be credited to your account. |