Throughout history, people have always found ingenious ways to protect what's important to them. At HSBC, we are constantly finding new ways to help keep your information safe. The new HSBC Secure Key is a portable device that will upgrade your Personal Internet Banking security to give you even more protection against fraud.
Your key to extra protection
We are one of the first banks in the UAE to introduce such a device, which is easy to use and provides added protection by generating a new security code each time you use it, to help ensure only you can access your Personal Internet Banking.
Two-factor authentication
The Secure Key is a two-factor authentication device that will help protect you from internet banking fraud. Devices like these are commonly being used for secure transactions around the world. With this technology, you will need not only your password or PIN to log on but also a unique code that is generated by your personal Secure Key device.
Peace of mind
Secure Key gives you greater peace of mind because you have an extra layer of security.
Easy to use
Just switch it on, enter your Secure Key PIN code and it will give you a unique, one-off six-digit passcode that is only seen by you each time you log on. It's as simple as that.
Small and portable
It's about the same size as a credit card and should easily fit into your purse or wallet, so you can still bank online whenever and wherever it suits you.
If you're having difficulty with your HSBC Secure Key, choose the relevant screen display below for information to help you log on.
You will need to create a new Secure Key PIN. Think of a PIN
between 4 and 8 digits long. You should avoid using sequential or
repeated numbers such as 1234 or 1111. Enter this in to your Secure
Key. Press the yellow button.
Note: If you make a mistake entering your PIN, you can use the
green button to delete the last digit you have input.
The new PIN that you have entered is not safe and could be
guessed. Please enter another PIN.
The PIN should be between 4 and 8 digits long and should not be
sequential or use repeating numbers. For example - you should avoid
using 1234 or 1111.
Secure Key is waiting for you to enter your PIN. Enter your PIN.
The number of dashes shown on the screen, is equal to the number of
digits in your PIN.
The PIN entered is incorrect. Press the green button
lightly and quickly - do not hold it down. This will
return you to the PIN entry screen.
You will then be prompted to input your PIN again.
The PIN entered is incorrect. Press the green button
lightly and quickly - do not hold it down. This will
return you to the PIN entry screen.
You will then be prompted to input your PIN for the third time.
To protect you from fraud, the Secure Key will lock after three
incorrect PIN entries.
The entered PIN is incorrect. The Secure Key is locked and will
need to be reset. To do this start to log-on and enter your user ID.
At the next screen click the 'Forgotten your Secure Key PIN' link
which you will find under the field 'Generate and Enter The Six Digit
Security Code'. Follow the on screen instructions.
Your HSBC Secure Key is locked. To continue using Internet
Banking, you will need to unlock it. A reset code needs to be
generated to unlock the Secure Key. To do this:
- Start to log-on and enter your user ID
- At the next screen click the 'Forgotten your Secure Key PIN' link
which you will find under the field 'Generate and Enter The Six Digit
Security Code'
- Follow the on screen instructions
Once you have the reset code, press the green button lightly
and quickly - but do not hold it down. You will then be
prompted to input the reset code.
Secure Key is waiting for you to enter your PIN reset code. Input
the seven digit PIN reset code.
Once input correctly, you will be prompted to set up a new PIN.
The PIN reset code has been entered incorrectly. Press the green
button lightly and quickly - do not hold it down.
You will then be prompted to enter the reset code again. You should
ensure that you are entering the reset code exactly as it appears on
screen.
The PIN reset code has been entered incorrectly. Press the green
button lightly and quickly - do not hold it
down.
You will then be prompted to enter the reset code again.
You should ensure that you are entering the reset code exactly as it
appears on screen.
To protect you from fraud, the Secure Key will lock after three
incorrect entries.
The PIN reset code was entered incorrectly for the third time. The
Secure Key is now temporarily locked. This message will remain on the
screen of the Secure Key until the lock out has expired, then the Key
will automatically power off.
When the Secure Key is turned back on 'LOCK PIN' and a 7 digit number
will be displayed on the screen. Press the green button lightly and quickly, do not hold it
down and enter the same PIN reset code again. You should
ensure that you are entering the code exactly as it appears on
screen.
The PIN reset code was entered incorrectly for the fourth time.
The Secure Key is now temporarily locked. This
message will remain on the screen of the Secure Key until the lock
out has expired, then the Key will automatically power off.
When Secure Key is turned back on, 'LOCK PIN' and a 7 digit number
will be displayed on the screen.
Press the green button lightly and quickly, do not hold it
down and enter the same PIN reset code again. You should
ensure that you are entering the reset code exactly as it
appears.
Secure Key is unlocked and a new PIN needs to be set-up. Think of
a PIN between 4 and 8 digits long. You should avoid using sequential
or repeated numbers such as 1234 or 1111. Enter this in to your
Secure Key. Press the yellow button.
Note: If you make a mistake entering your PIN, you can use the
green button to delete the last digit you have input.
The new PIN you have entered is not safe and could be guessed.
Please enter another PIN. For example - you should avoid using
sequential or repeated numbers such as 1234 or 1111.
One of the buttons on your Secure Key has been held down for too
long. To save battery power, Secure Key will automatically power
off.
You should turn the Secure Key back on, enter your PIN and repeat
what you were trying to do.
The battery power is running low. Don't worry - there are still
approximately 2 months of power remaining. You should order a
replacement Secure Key by calling 800 4525 if you are in the UAE, or +971 800 4525 if you are outside the UAE.
We are open 24/7. Calls may be monitored and/or recorded for security and service improvement purposes.
The battery power is running low. Don't worry - there's still
approximately 1 month of power remaining. You should order a
replacement Secure Key by calling 800 4525 if you are in the UAE, or +971 800 4525 if you are outside the UAE.
We are open 24/7. Calls may be monitored and/or recorded for security and service improvement purposes.
The battery power is running very low. There is only minimal power
left. You should order a replacement Secure Key as soon as possible.
You can do this by calling 800 4525 if you are in the UAE, or +971 800 4525 if you are outside the UAE.
We are open 24/7. Calls may be monitored and/or recorded for security and service improvement purposes.
Answers to frequently asked questions
From managing your accounts online to what you can do in Internet Banking to details on making transfers and payments to Global View and Global Transfers. It's all here.
HSBC will recycle your old Secure Key
If you are in the UAE you can return your old Secure Key to any HSBC UAE branch, Customer service unit or send it to us by post* on below address.
Secure Key Distribution Team
PO BOX 500368
Dubai, U.A.E.
We would be glad to recycle your old Secure Key.
Customers overseas can either post* it back to your account holding branch or dispose of it locally using the options that may be available through your local recycling centres.
It should be noted that these devices should not be disposed of with your normal household waste. If you have any questions or need help with your Secure Key, our dedicated helpdesk team will be happy to assist you. Please call us on 800 4525 (within UAE) or +971 800 4525 (outside UAE).
* We will not cover any postage costs.
For further information or technical issues on Internet Banking or Mobile banking, please call us on 800 4525 (within UAE) +971 800 4525 (outside UAE)
