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Secure Key

Throughout history, people have always found ingenious ways to protect what's important to them. At HSBC, we are constantly finding new ways to help keep your information safe. The new HSBC Secure Key is a portable device that will upgrade your online banking security to give you even more protection against fraud.

Your key to extra protection

We are one of the first banks in the UAE to introduce such a device, which is easy to use and provides added protection by generating a new security code each time you use it, to help ensure only you can access your online banking.

  • Two-factor authentication
    The Secure Key is a two-factor authentication device that will help protect you from online banking fraud. Devices like these are commonly being used for secure transactions around the world. With this technology, you will need not only your password or PIN to log on but also a unique code that is generated by your personal Secure Key device.
  • Peace of mind
    Secure Key gives you greater peace of mind because you have an extra layer of security.
  • Easy to use
    Just switch it on, enter your Secure Key PIN code and it will give you a unique, one-off six-digit passcode that is only seen by you each time you log on. It's as simple as that.
  • Small and portable
    It's about the same size as a credit card and should easily fit into your purse or wallet, so you can still bank online whenever and wherever it suits you.

If you're having difficulty with your HSBC Secure Key, choose the relevant screen display below for information to help you log on.

 

NEW PIN

NEW PIN

PIN CONF

PIN CONF
-----

NEW PIN CONF HSBC

NEW PIN CONF
HSBC

FAIL PIN

FAIL PIN

NEW PIN not SAFE

NEW PIN
not SAFE

PIN

PIN
-----

HSBC

HSBC

PIN fail 1

PIN
FAIL 1

PIN fail 2

PIN
FAIL 2

PIN fail 3

PIN
FAIL 3

Lock PIN 4635135

LOCK PIN
4635135

LOCK PIN

LOCK PIN
-----

Lock PIN fail 1

LOCK PIN
FAIL 1

Lock PIN fail 2

LOCK PIN
FAIL 2

Lock PIN fail 3

LOCK PIN
FAIL 3

Lock PIN fail 4

LOCK PIN
FAIL 4

LOCK NEW PIN

LOCK NEW PIN
-

LOCK PIN CONF

LOCK PIN CONF
--------

Lock fail PIN

LOCK
FAIL PIN

LOCK NEW PIN NOT SAFE

LOCK NEW PIN
NOT SAFE

button

button

bAtt 2

bAtt 2

bAtt 1

bAtt 1

bAtt 0

bAtt 0

Answers to frequently asked questions

From managing your accounts online to what you can do in online banking to details on making transfers and payments to Global View and Global Transfers. It's all here.

HSBC will recycle your old Secure Key

HSBC will recycle your old Secure Key

If you are in the UAE you can return your old Secure Key to any HSBC UAE branch, Customer service unit or send it to us by post* on below address.

Secure Key Distribution Team
PO BOX 500368
Dubai, U.A.E.

We would be glad to recycle your old Secure Key.

Customers overseas can either post* it back to your account holding branch or dispose of it locally using the options that may be available through your local recycling centres.

It should be noted that these devices should not be disposed of with your normal household waste. If you have any questions or need help with your Secure Key, our dedicated helpdesk team will be happy to assist you. Please call us on 800 4525 (within UAE) or +9714 227 4310 (outside UAE).

* We will not cover any postage costs.

For further information or technical issues on online banking or Mobile banking, please call us on 800 4525 (within UAE) +9714 227 4310 (outside UAE)

Register Log on

To log on or register, click here:        

Arabic


Online Banking

 

Overview

Secure Key

Throughout history, people have always found ingenious ways to protect what's important to them. At HSBC, we are constantly finding new ways to help keep your information safe. The new HSBC Secure Key is a portable device that will upgrade your online banking security to give you even more protection against fraud.

Your key to extra protection

We are one of the first banks in the UAE to introduce such a device, which is easy to use and provides added protection by generating a new security code each time you use it, to help ensure only you can access your online banking.

  • Two-factor authentication
    The Secure Key is a two-factor authentication device that will help protect you from online banking fraud. Devices like these are commonly being used for secure transactions around the world. With this technology, you will need not only your password or PIN to log on but also a unique code that is generated by your personal Secure Key device.
  • Peace of mind
    Secure Key gives you greater peace of mind because you have an extra layer of security.
  • Easy to use
    Just switch it on, enter your Secure Key PIN code and it will give you a unique, one-off six-digit passcode that is only seen by you each time you log on. It's as simple as that.
  • Small and portable
    It's about the same size as a credit card and should easily fit into your purse or wallet, so you can still bank online whenever and wherever it suits you.

Secure Key Guide

Secure Key FAQs

Answers to frequently asked questions

From managing your accounts online to what you can do in online banking to details on making transfers and payments to Global View and Global Transfers. It's all here.

  What is Secure Key?

  Why is the Bank making me upgrade to Secure Key?

  How does Secure Key work?

  How can I order a Secure Key device?

  Will there be any changes to the Log On process?

  Do I need to activate the Secure Key?

  Do I have to use my Secure Key every time I log on?

  What do you mean by 'limited services'?

  What online banking functions will I be able to use without having the Secure Key?

  What do I do if I do not have my Secure Key with me, can I use someone else's?

  Can I have a second Secure Key, one for work and one for home?

  Why can't I use my mobile phone to generate a security number to log on with, rather than have to carry a Secure Key with me?

  Why do I need to re-enter a security code each time I perform a transfer on online banking?

  How do I carry out third party transfers using Transaction Data Signing (TDS)?

 

Upgrading

  When will I get my Secure Key?

  What happens if I do not upgrade to Secure Key?

  Why does my Secure Key keep switching off?

  I am likely to be away from home when my Secure Key arrives

 

Log on details

  Why do I have to set up a PIN on my Secure Key?

  What is the difference between my memorable question/answer and security questions?

  What if I forget or lock one of my log on details or PIN?

  What if I forget all my log in details?

  Will I still need to use my existing Password?

 

Replacements

  How long does the battery last?

  What happens if I lose my Secure Key or it breaks?

  How long will it take for a replacement Secure Key to arrive?

  I have received my Secure Key and it is not working?

  If I report my Secure Key as lost and then find it, can I use it?

  Will I be charged for issuing a new Secure Key if I lose the one provided? What if the battery runs out or if it breaks?

Secure Key Demo

Secure Key Recycling

HSBC will recycle your old Secure Key

HSBC will recycle your old Secure Key

If you are in the UAE you can return your old Secure Key to any HSBC UAE branch, Customer service unit or send it to us by post* on below address.

Secure Key Distribution Team
PO BOX 500368
Dubai, U.A.E.

We would be glad to recycle your old Secure Key.

Customers overseas can either post* it back to your account holding branch or dispose of it locally using the options that may be available through your local recycling centres.

It should be noted that these devices should not be disposed of with your normal household waste. If you have any questions or need help with your Secure Key, our dedicated helpdesk team will be happy to assist you. Please call us on 800 4525 (within UAE) or +9714 227 4310 (outside UAE).

* We will not cover any postage costs.

For further information or technical issues on online banking or Mobile banking, please call us on

800 4525
within UAE

+9714 227 4310
outside UAE


 

To log on or register, click here:
 

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This link may allow you to access a non - HSBC website. HSBC Bank Middle East Limited has no control over the linked website and is not liable for your use of it.

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This link may allow you to access a non - HSBC website. HSBC Bank Middle East Limited has no control over the linked website and is not liable for your use of it.