Document tracker

Document tracker

Track your trading

Instantly check the delivery status of your trade documents online, free, here. Just enter your bank reference number below. (Please note this is case sensitive.)


Reference no:
Please note: The Reference No. is case sensitive.


Where to find Reference No?

Contact HSBC

1. 24-Hour Automated Phone Banking Service, please call 600 54 0004 (within UAE) or +971 600 54 0004 (outside UAE) with your Phone Banking ID and PIN


2. For Payment related enquiries, please contact our Payments Helpdesk on 800 4407 (+971 4 366 9001 from outside the UAE), option 1, which is operational from 8:00 AM to 5:00 PM, Saturdays to Thursdays. Alternatively, you can email paymentsenquiry@hsbc.com


3. For any HSBCnet related enquiries, please contact our HSBCnet Helpdesk on 800 4407 (+971 4 366 9001 from outside the UAE), option 2 which is operational from 8:00 AM to 5:00 PM, Saturdays to Thursdays. Alternatively, you can email hsbcnetuaehelpdesk@hsbc.com


4. For Credit Card related enquiries, please contact our Corporate Card Helpdesk on 800 4407 (+971 4 366 9001 from outside the UAE), option 3, which is operational for 24 hours, Saturdays to Fridays. Alternatively, you can email rcccorporate.cards@hsbc.com


5. For any Trade and Guarantees related enquiries, you may contact our Trade Service Help Desk on 800 HSBC TRADE (800 4722 87233) which is operational from 8:00am to 4:30pm from Saturdays to Thursdays. Alternatively you can email hsbctcc@hsbc.com


6. For any other enquiries, you may contact your Relationship Manager or Client Management team. Alternatively, you can visit one of our HSBC UAE branches for further assistance