General enquiry / set up online banking

HSBC Premier

Within UAE: 800 4320

Outside UAE: +971 4 224 1000

HSBC Advance

Within UAE: 800 4420

Outside UAE: +971 4 325 4573

HSBC Personal Banking

Within UAE: 600 55 HSBC (600 55 4722)

Outside UAE: +971 4 228 8007

Further Informations or any technical issues on online banking

Within UAE: 800 4525

Outside UAE: +971 4 227 4310

Activate your HSBC debit card

Within UAE: 800 CARD PIN (800 2273 746)    

Outside UAE: +971 4 3544 579

Accounts and credit cards

HSBC Premier

Within UAE: 800 4320

Outside UAE: +971 4 224 1000

HSBC Advance

Within UAE: 800 4420

Outside UAE: +971 4 325 4573

HSBC Personal Banking

Within UAE: 600 55 HSBC (600 55 4722)

Outside UAE: +971 4 228 8007

Loans

Within UAE: 800 LOANS (800 56267)    

Outside UAE: +971 4 228 8007

Mortgages

Within UAE: 800 HOUSE (800 46873)

Car loans

Within UAE: 04 294 8000    

Outside UAE: +971 4 294 8000

Insurance

Within UAE: 800 4560

Investments

Within UAE: 800 4320

Outside UAE: +971 800 4320

Your feedback

Your comments matter to us

HSBC Bank Middle East Limited has a complaint/ feedback handling process in place.

You will receive a notification acknowledging your complaint/feedback and will be contacted within two
working days. In the event we are unable to provide an immediate solution to your complaint/ feedback,
you will be provided with a Complaint Reference Number, together with the approximate time frame
required to resolve the matter. You will be contacted by the committed date with a full response. In the event of a complaint resolution leading to a redress, the customer needs to accept the offer within an agreed time period. Once confirmed, we will ensure that the terms of the agreed redress are met.

Escalation of a complaint

If you are not satisfied with the response you have received by lodging your complaint/ feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:

Email: customerexperienceuae@hsbc.com

Write to us: Customer Experience team, HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE

A Customer Experience representative will contact you within two working days following receipt of your correspondence.

Premier: 800 4320 (within UAE) or +971 4 224 1000 (outside UAE)

Advance: 800 4420 (within UAE) or +971 4 325 4573 (outside UAE)

Personal Banking: 600 55 4722 (within UAE) or +971 4 228 8007 (outside UAE)

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