Frequently asked questions
What is changing?
Jade Black Credit Card
We’ll issue a new Black credit card to replace your existing Jade Black credit card. You’ll get your new card starting from December 2022, and your existing card will continue to work for 90 days after the new card is issued. There will be no changes to your Black credit card limits and you’ll continue to use your Black credit card free of charge.
The new credit card will have the same card number, however the expiry date and CVV will change. Your current card PIN will remain the same, you don’t need to set up a new one.
You’ll need to update any utility bill payments or subscriptions at merchants with your new card details to ensure no disruption to your card transactions. Also, please update your mobile device wallets with your new card details (Apple Pay, Samsung Pay and Google Pay).
Jade Debit Card
The TEN Concierge platform offered through HSBC Jade will end on 31 December 2022 and you’ll no longer have access to it after this date. However, you can continue using the International Concierge offered through your HSBC Black Credit card if you have one. If you do not have a Black credit card, you can access this service through your new HSBC Premier Signature Debit card.
The dedicated HSBC Black World Elite Concierge number is UAE Toll Free: 800 0444 0899 and International: +1 669 272 1471
The dedicated HSBC Premier Signature Debit Card Visa Concierge number is within UAE 800 0441 3487 or call +971 4 361 1234 / +44 207 850 2829 from overseas
Jade Contact Center
We will be replacing Jade Contact Centre 800 JADE (800 5233) with our dedicated Premier Contact Centre 800 4320 to support you with your banking needs post 31st December 2022.
What do you get with Global Private Banking?
The benefits of Global Private Banking
A dedicated Relationship Management team: I shall personally act as your Global Private Banking Relationship Manager, fully supported by a Client Service Executive to assist with all your banking needs and transactions.
Enhanced wealth management: We will work closely with you to identify your investment objectives and develop a dynamic wealth management strategy, tailored to your individual requirements.
New HSBC Global Private Banking debit or credit card: You’ll receive newly designed cards with no annual fee, offering unlimited access to over 1,000 airport lounges, complimentary tickets to rugby, golf and other events, plus exclusive privileges on travel, shopping, dining and much more.
Extraordinary lifestyle experiences: A dedicated concierge service will be available to you. Delivered by Ten Lifestyle Group plc, this service will simplify your everyday needs – from travel, to dining, to entertainment – helping enrich some of life’s defining moments. You will also have exclusive access to a carefully curated network of global partners, who unlock a world of extraordinary experiences. Global Private Banking eligibility requires investments or deposits of equivalent USD 2 million.