Global Money frequently asked questions

Global Money is the name for our range of multi-currency current accounts.

In your Global Money account, you can hold up to 21 different currencies, with the UAE dirham (AED) as your primary currency.

With your Global Money account, you can easily:

All 21 currencies sit under a single account number and IBAN, which means you can receive funds in the sender's currency directly into your account.

Unlike most 'traditional' current accounts, our Global Money accounts are multi-currency current accounts that allow you to manage multiple currencies from a single account.

Here are some of the main differences between our Global Money accounts and traditional bank accounts:

No. To earn interest, you can transfer the money to an HSBC savings account.

Learn more about our savings accounts >

Your Global Money account is covered by our Personal Banking Terms and Conditions. You can find them:

You can hold the following currencies in your Global Money account. We may add or remove currencies over time, and this can happen without prior notice.

It's a good idea to check this list from time to time, so you always know which currencies are available.

Your Global Money Account will automatically update with every transaction. You'll get a monthly statement in your app with the balance of all your Global Money currencies, and a record of every transaction made in each currency.

You'll also get a composite statement by email each month, including all your Global Money currency balances, a record of all transactions made in AED, and details of any other products you hold with HSBC.

No, Global Money Accounts are only available as sole accounts for individual customers.

If you'd like to open a joint account, please contact us on +971 4227 4310 or visit your nearest branch.

You can access your Global Money account in the HSBC UAE app and online banking.

Your account dashboard shows your Global Money Account at the top, with the balance of every currency you own and the total equivalent in AED.

Your total Global Money account balance is the sum of your primary currency (AED) and any funds in foreign currency.

This combined balance is used to determine whether you satisfy the minimum balance requirements for your account type, such as Advance or Premier.

For more details on the thresholds and minimum balance requirements, please refer to our Schedule of Services and Tariffs.

You can have future dated or recurring payments in AED.

Global Money doesn't currently support these types of payments in foreign currencies.

You can view the balance of every currency you own by selecting your Global Money account in the HSBC UAE app or in online banking.

Yes, you can receive funds directly into your account with a single account number or IBAN in any of the 21 supported currencies, on a like-for-like basis (for example, EUR payments are credited to your EUR wallet).

International inbound transfers must be sent via SWIFT.

Global Transfers (international transfers sent by you from another HSBC entity) received into Global Money will be credited to your AED balance at the prevailing HSBC exchange rate.

You can't close your Global Money account if it still has funds in any currency. Please ensure all balances are transferred out of your account before asking us to close it.

For more details, please refer to our Personal Banking General Terms and Conditions.

No, AED cheques and standing instructions will only be honored if you hold sufficient funds in AED.

The funds you hold in foreign currencies (FCY) won't be used to make up any shortfall.

The auto-debit feature helps make sure your card transactions are processed, even when you don't have enough money in the currency you're spending.

If you don't have enough in your spending currency, we'll top up the difference from your AED balance. This happens automatically, so your transaction can still go through.

It's important to note that:

No, the auto debit feature is automatic and can't be switched off.

It's designed to prevent non-AED transactions from being declined due to insufficient funds in the transaction currency.

To make transfers from your Global Money Account you need to use a mobile device powered by iOS or the Android operating system. Just make sure you've installed the latest version of the HSBC UAE app.

You can also use online banking to transfer funds from your Global Money Account in your primary currency: AED.

Your Global Money account lets you make domestic and overseas transfers online to both HSBC and non-HSBC accounts.

Transfers within HSBC are virtually instant. International transfers to other banks may take a little longer.

In rare circumstances outside of our control, you may not be able to make your transfer through your Global Money Account. If this happens, call us on +971-4-227-4310 or chat with us in online or mobile banking.

You can send HSBC to HSBC transfers to the following countries and territories:

The currencies available are:

The currencies not available from your UAE wallet are:

You can send faster transfers within an hour[@all-transfer-timings-are-approximate] to:

India, Pakistan

You can send faster transfers in as little as 1 day[@all-transfer-timings-are-approximate] to:

Andorra, Australia, Austria, Bangladesh, Belgium, Bulgaria, Colombia, Croatia, Cyprus, Czech Republic, Democratic Republic of Congo, Denmark, Estonia, Finland, France, French Guiana, Germany, Ghana, Gibraltar, Greece, Guadeloupe, Guam, Guernsey, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Liberia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mauritius, Mexico, Mayotte, Monaco, Morocco, Netherlands, New Zealand, Nigeria, Norway, Poland, Portugal, Romania, Saint Pierre and Miquelon, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden , Switzerland, Thailand, Uganda, United Kingdom, United States of America, Vietnam.

You can send standard transfers in approximately 1 to 3 days to:

Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctic Treaty, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Plurinational State of Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Cook Islands, Costa Rica, Côte D'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Honduras, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Libya, Macao SAR, North Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Federated States of Micronesia, Republic of Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Niue, Norfolk Island, Northern Mariana Islands, Oman, Palau, State of Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Russian Federation, Rwanda, Saint Helena, Ascension and Tristan Da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, Suriname, Svalbard and Jan Mayen, Eswatini (Swaziland), Taiwan Province of China, Tajikistan, United Republic of Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Ukraine, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, British Virgin Islands, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Currencies you can send[@gma-cny-currency]:

United Arab Emirates dirham (AED), Australian dollar (AUD), Bahraini dinar (BHD), Canadian dollar (CAD), Swiss franc (CHF), Chinese yuan renminbi (CNY), Danish krone (DKK), Euro (EUR), British pound sterling (GBP), Hong Kong dollar (HKD), Japanese yen (JPY), Mexican Peso (MXN), Norwegian krone (NOK), New Zealand dollar (NZD), Swedish krona (SEK), Singapore dollar (SGD), United States dollar (USD), South African rand (ZAR), Omani rial (OMR), Qatari riyal (QAR), Thai baht (THB), Indian rupee (INR), Polish zloty (PLN), Turkish lira (TRY), Romanian leu (RON), Pakistani rupee (R) (PKR), Israeli new shekel (ILS), Egyptian pound (EGP), Bulgarian lev (BGN), Saudi riyal (SAR), Philippine peso (LR) (PHP), Czech koruna (CZK), Sri Lankan rupee (R) (LKR), Mauritian rupee (MUR), Hungarian forint (HUF), Kenyan shilling (KES), Ghanaian cedi (GHS), Moroccan dirham (R) (MAD), Jordanian dinar (JOD), Kuwaiti dinar (KWD), Ugandan shilling (UGX), Zambian kwacha (ZMW), Serbian dinar (RSD), Armenian dram (AMD), Botswana pula (BWP), Bangladeshi taka (R) (BDT), Macanese pataca (MOP), Brunei dollar (BND), Namibian dollar (NAD), Malawian kwacha (MWK), Fijian dollar (FJD), Algerian dinar (R) (DZD), Mozambican metical (MZN), Albanian lek (ALL), Kazakhstani tenge (KZT), Lesotho loti (LSL), Peru dol (PEN), Swazi lilangeni (SZL), Tunisian dinar (TND).

To send Global Money Transfers to non-HSBC customers:

Note: Once you select 'Confirm', the transaction cannot be cancelled.

For details on fees and charges, please refer to our Schedule of Services and Tariffs (PDF).

If your app is unavailable, you can still send Global Money Transfers in your primary AED currency using online banking.

You can also visit one of our branches or call us on +971-4-227-4310.

The Global Money debit card is linked to your Global Money Account (GMA).

You can use your debit card anywhere that accepts Visa debit cards around the world. This includes ATMs, checkouts, restaurants, online shops and for recurring payments, including subscriptions.

You can also withdraw money from any ATM around the world supporting Visa cards without foreign currency conversion fees in up to 20 currencies.

You can use your Global Money Debit Card anywhere that accepts Visa debit cards around the world. This includes ATMs, checkouts, restaurants, online shops and for recurring payments, including subscriptions.

You can withdraw money from any ATM around the world supporting Visa cards. It doesn't have to be an HSBC ATM.

For a detailed list of fees and charges, please see our Schedule of Services and Tariffs (PDF).

You can use your Global Money Debit Card to spend in any currency, anywhere in the world. There is no foreign currency processing fees on the 20 supported currencies. For the 20 supported currencies, conversions will be done at the HSBC rate, and for all others the Visa rate will be used.

CNY is treated as an unsupported currency. This means Global Money Debit Card transactions in CNY won't be debited from your Global Money CNY balance, but will be taken from your AED balance instead.

The following are supported currencies:

All other currencies are not supported.

Yes, you can use your debit card to make contactless payments, wherever you see the contactless symbol. However, you can't use contactless to get cashback or to withdraw money from an ATM.

You can't disable contactless, but you can choose to pay by inserting your card into the terminal and entering your PIN.

Whether you get charged for withdrawing cash will depend on where you are and which ATM you use.

ATMs in the UAE

We won't charge you anything for using your Global Money debit card at an HSBC ATM. However, other banks or ATM operators may charge you AED 2 if you use a non-HSBC ATM.

ATMs abroad

If you withdraw one of our 20 supported foreign currencies:

If you withdraw a currency that isn't supported:

For a full list of fees and charges, please see our Schedule of Services and Tariffs (PDF).

Transactions in supported foreign currencies

If you make a transaction in one of the 20 foreign currencies we support and have enough money in that currency, no additional fees will apply.

If you don't have enough in that currency, the missing amount will be automatically converted from your AED balance using our exchange rate at the time of the transaction. You won't be charged a foreign currency conversion fee.

We can't use your other foreign currency balances to cover the missing amount. Only your AED balance will be used.

Transactions in unsupported currencies

If you make a payment in a currency that isn't supported, the amount will be converted from your AED balance using the Visa daily exchange rate. Visa may charge additional fees, and we may also charge you a foreign currency processing fee.

Transactions in AED

If you use your card to pay in AED while you're abroad (whether online or at a point of sale), you may be charged a processing fee.

For a full list of fees and charges, please see our Schedule of Services and Tariffs (PDF).

Transactions in AED

If your AED balance won't cover the transaction, it will be declined.

Transactions in other supported currencies

If you don't have enough funds in the currency you wish to spend, we'll automatically convert the required amount from your primary currency (AED) to that currency using our exchange rate at the time of the transaction. No foreign currency processing fee will be charged.

Please note: only your AED balance can be used to cover the missing amount. Funds held in other foreign currency wallets in your Global Money Account will not be used. Your primary currency is set to AED by default and this can't be changed.

For example, if you're travelling in Europe and want to pay for a meal in EUR with your Global Money Debit Card, the following scenarios may apply:

A merchant or ATM may offer you the choice of making your transaction in your home currency (AED) or the local currency. If you choose to proceed in AED, a Dynamic Currency Conversion (DCC) fee will apply. For details on this fee, please see our Schedule of Services and Tariffs (PDF).

We generally recommend selecting the local currency option, as it will be processed using our exchange rate (for supported currencies) or the Visa exchange rate (for unsupported currencies). This may be more favourable than the DCC rate offered by the merchant or ATM operator.

Your physical Global Money debit card will be ready to use as soon as it arrives. There's no separate activation step to worry about.

You can also use your digital Global Money debit card right away. Just add it to Apple Pay, Google Pay or Samsung Pay and you can start using it immediately.

Want to view or change your PIN? Here's what to do:

If you're expecting a new card, please check you've fully completed your card order. A default PIN is issued when Your Global Money Debit Card is ordered. Please log on your HSBC UAE app, select Manage card, then View or change PIN.

If you're overseas, it may take a little longer for your card to arrive. While it should take no more than 7 working days to reach you if you're in the UAE, it will take at least 10 working days if you're abroad.

If the card still doesn't arrive within the estimated time, you can give us a call on +971 4227 4310.

Lost or stolen cards

Please report lost or stolen cards immediately, and we'll cancel the card to protect your money. You'll then be able to order a replacement card right away.

Just follow these steps:

By phone:

Misplaced cards

If you've only mislaid your card, but you know it's definitely not lost or stolen, you can block and unblock it in 'Manage card' menu.

Damaged cards

You can order a replacement straight away. You can find your updated card details under ‘Manage cards’ in the app until your physical card arrives. Your PIN will stay the same.

By phone:

In the UAE

If this happens in an HSBC UAE ATM, please collect your Global Money Debit Card from the nearest branch within 5 working days.

If this happens in a non-HSBC UAE ATM, please order a replacement card in our app.

Just follow these steps:

You'll get an estimated delivery date as soon as you order your new card.

We have no control over these types of incidents. If you'd like to know why it happened, please contact the ATM provider.

Overseas

If this happens while you're travelling, please report it lost and order a replacement in our app. You can also call us on +971 4227 4310. The new card can be delivered to an overseas or local address, as requested.

No, this service is currently unavailable.

We charge you no fees for holding Global Money Account. However, minimum balance charges may apply.

For more details, please see our Schedule of Services and Tariffs (PDF).

The HSBC exchange rate applies to any foreign currency transactions made with a Global Money Account.

This rate is presented to you before you complete any foreign currency transfers. The rate refreshes every 60 seconds to align with market exchange rates.

Our exchange rate includes the cost rate and the foreign currency conversion margin.

This rate is presented to you before you complete any foreign currency transfers with your Global Money Account.

The HSBC exchange rate shown at the time of your transfer is based on the most up-to-date market rate and includes any currency conversion charges.

Please note the applicable fees and charges will be shown to you when you make your transaction.

All transfers within HSBC group have no fees.

When sending Global Money Transfers in the app, 'Standard Bank Transfers' to non-HSBC accounts in non-local currency will have a fee of ⃃75 per transaction for Premier, Advance and Personal Banking customers.

For international payments to non-HSBC accounts, correspondent and receiving banks may charge additional fees when they process the transaction.

There are no HSBC fees for any inward payments, although the sending bank may charge you some fees.

By agreeing to the Global Money Account Terms and Conditions, you're agreeing that we may change our fees and charges on our Schedule of Services and Tariffs (PDF) (or introduce new fees and charges or remove them).

If we change any fees or charges, or we change the way we calculate them, we'll give you at least 60 days' advance notice. We'll use appropriate methods to update you about the changes or we'll give notice in accordance with applicable laws and regulations.

You agree that your non-objection or continued use of your Global Money Account and Global Money Debit Card and the services associated with these products constitute your acceptance of such changes. If you notify us of your objection, this may impact our ability to continue to provide you with these products and services. You can find the most up to date Schedule of Services and Tariffs (PDF).

We don't control third party charges that are applicable to you for using your Global Money Debit Card. These may be displayed or communicated to you by these third parties or you may see applicable charges in your statements.

Our live rates are aligned with market exchange rates. They're refreshed every 60 seconds to offer you competitive rates in real time, during market opening hours, from Monday to Friday.

However, we can't guarantee that the exchange rates you see in the app will be better than those offered by other financial institutions at the time of the transfer.

This is because our rates refresh every 60 seconds to ensure they're competitive and aligned with market exchange rates.

If you've received a timeout message, simply refresh the page.

You'll be asked to confirm the new rate before you proceed with the transfer.

From Monday to Friday, our live rates are refreshed every 60 seconds to align with market exchange rates.

On Saturdays and Sundays, or when the currency markets are closed, we apply an additional premium to account for exchange rate fluctuations.

Your Global Money Account is part of the HSBC UAE app. So, your account is protected by all of the same security measures as every other feature in our app.

If you suspect someone unauthorised accessed your account or knows your password, please reset your password immediately and call us at +971 4227 4310.