How it works

Whenever you call, you'll be asked to enter your 10 digit Phone Banking Number and 6 digit PIN1. As soon as you've entered your security details, we'll put you through to a member of our phone banking team who can access your account details and help you manage your money.

You can use phone banking to do all this and more:

1If you don't already have your phone banking PIN, please call our call center to create a new phone banking PIN.

  • Check your account balance
  • Move money between your accounts
  • Make bill payments
  • Request a statement
  • Create or change a Standing Order
  • Cancel a card and order a replacement
  • Request for a new cheque book
  • Change your personal details
  • Open new accounts, and apply for additional services
  • Arrange a foreign exchange transaction
  • Check interest rates
  • Resolve Online Banking issues
  • Create Instant Phone Banking, and Debit / Credit Card PINs

Get started with phone banking

Premier customers

Call us on 800 4320 (within UAE) or +971 4 224 1000 (outside UAE)2.

Advance customers

Call us on 800 4420 (within UAE) or +971 4 325 4573 (outside UAE)2.

Personal banking customers

Call us on 600 55 4722 (within UAE) or +971 4 228 8007 (outside UAE)2.

Please download our phone banking map below for further details.

2Calls may be monitored and/or recorded for security and service improvement purposes.