How it works
Whenever you call, we’ll ask you to first verify it’s you. You can set up Voice ID and use your voice as your password. Alternatively you can use your 10 digit Phone Banking Number and 6 digit PIN1. Once you have been verified, we'll put you through to a member of our phone banking team who can access your account details and help you manage your money.
You’ll need your phone banking number and PIN on hand to get started. Get set up in 3 easy steps:
- Call 800 VOICE (86423).
- Verify yourself using your phone banking PIN.
- Create your voiceprint saying 'My voice is my password' up to 5 times.
- Check your account balance
- Move money between your accounts
- Make bill payments
- Request a statement
- Create or change a Standing Order
- Cancel a card and order a replacement
- Request for a new cheque book
- Change your personal details
- Open new accounts, and apply for additional services
- Arrange a foreign exchange transaction
- Check interest rates
- Resolve Online Banking issues
- Create Voice ID, Instant Phone Banking, and Debit / Credit Card PINs
Get started with phone banking
Call us on 800 4320 (within UAE) or +971 4 224 1000 (outside UAE)2.
Call us on 600554722 (within UAE) or +9714 2288007 (outside UAE)2.
Personal banking customers
Call us on 600 55 4722 (within UAE) or +971 4 228 8007 (outside UAE)2.
Steps to contact us using pre-authenticated calls in the app
Please download our phone banking map below for further details.