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Phone banking

Quick and convenient way to keep on top of your finances

How it works

Whenever you call, we’ll ask you to first verify it’s you. You can set up Voice ID and use your voice as your password. Alternatively you can use your 10 digit Phone Banking Number and 6 digit PIN1. Once you have been verified, we'll put you through to a member of our phone banking team who can access your account details and help you manage your money.

You’ll need your phone banking number and PIN on hand to get started. Get set up in 3 easy steps:

  1. Call 800 VOICE (86423).
  2. Verify yourself using your phone banking PIN.
  3. Create your voiceprint saying 'My voice is my password' up to 5 times.

1If you don't already have your phone banking PIN, please call our call centre to create a new phone banking PIN.

  • Check your account balance
  • Move money between your accounts
  • Make bill payments
  • Request a statement
  • Create or change a Standing Order
  • Cancel a card and order a replacement
  • Request for a new cheque book
  • Change your personal details
  • Open new accounts, and apply for additional services
  • Arrange a foreign exchange transaction
  • Check interest rates
  • Resolve Online Banking issues
  • Create Voice ID, Instant Phone Banking, and Debit / Credit Card PINs

Get started with phone banking

Premier customers

Call us on 800 4320 (within UAE) or +971 4 224 1000 (outside UAE)2.

Advance customers

Call us on 800 4420 (within UAE) or +971 4 325 4573 (outside UAE)2.

Personal banking customers

Call us on 600 55 4722 (within UAE) or +971 4 228 8007 (outside UAE)2.

Please download our phone banking map below for further details.

2Calls may be monitored and/or recorded for security and service improvement purposes.

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