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Contact us

Need help? Chat with us now!

Ask us about applications and discuss personal bank details safely and securely in our digital chat channels.

For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. No need to log on.

For account-related enquiries, you can chat with us via HSBC Online Banking Web Chat or HSBC UAE app.

HSBC Online Banking

So we can answer your account queries securely, log on to online banking then select the 'CHAT' icon at the bottom right of the page.

New to online banking? Learn how to register.


You can also chat with us in the HSBC Mobile Banking app. Simply log on, select 'Profile' then select 'Chat with us'.

More ways to get in touch

Call Us


Within UAE: 800 5233

Outside UAE: +971 4 366 9027

HSBC Premier

Within UAE: 800 4320

Outside UAE: +971 4 224 1000

HSBC Advance

Within UAE: 800 4420

Outside UAE: +971 4 325 4573

HSBC Personal Banking

Within UAE: 600 55 HSBC (600 55 4722)

Outside UAE: +971 4 228 8007

For help with online banking technical issues:

Within UAE: 800 4525

Outside UAE: +971 4 227 4310

Visit us

Go to your nearest branch or customer service unit (CSU) and we'll be happy to help.

Complaints and Feedback

If something goes wrong, we'll do everything we can to put things right. Learn how our complaints process works, and how to escalate your complaint if you're unhappy with our response.

Activate your HSBC card

Set Your PIN on your HSBC Debit or Credit Card

  • your card can be instantly used to make online purchases or in apps
  • it can be instantly added to mobile wallets for contactless in-store transactions or in app (Apple Pay, Samsung Pay and Google Pay)
  • you can instantly use it for contactless transactions at point of sale below AED 500
  • if you have not set up a PIN, you may create a card PIN by calling:

     Within UAE 800 CARD PIN (800 2273 746)

     From outside the UAE +971 4 3544 579

Lost or stolen card: block and unblock your card

If you can’t find your debit or credit card or you think it's been lost or stolen, you can use the HSBC UAE app to temporarily block your card.

Issue with a transaction (Unauthorised transactions, credit and debit card disputes)

  • just submit the online form below
  • you don't have to print, scan or e-mail the form
  • simply complete the mandatory fields and attach necessary evidence before submitting it
  • please use the personal email address you registered with us to avoid any delays with your claim
  • once the form is complete, you will be prompted to enter your HSBC registered email ID and submit the form

We'll aim to get back to you within 2 working days.

Product queries


Within UAE: 800 HOUSE (800 46873)

Car loans

Within UAE: 04 294 8000    

Outside UAE: +971 4 294 8000


Within UAE: 800 LOANS (800 56267)    

Outside UAE: +971 4 228 8007


Within UAE: 800 4560


Within UAE: 800 4320

Outside UAE: +971 800 4320

Social media

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.