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Contact us

General enquiry / set up online banking

HSBC Jade

Within UAE: 800 5233

Outside UAE: +971 4 366 9027 

HSBC Premier

Within UAE: 800 4320

Outside UAE: +971 4 224 1000

HSBC Advance

Within UAE: 800 4420

Outside UAE: +971 4 325 4573

HSBC Personal Banking

Within UAE: 600 55 HSBC (600 55 4722)

Outside UAE: +971 4 228 8007

Further information or any technical issues on online banking

Within UAE: 800 4525

Outside UAE: +971 4 227 4310

Activate your HSBC debit card

Within UAE: 800 CARD PIN (800 2273 746)    

Outside UAE: +971 4 3544 579

Accounts and credit cards

HSBC Jade

Within UAE: 800 5233

Outside UAE: +971 4 366 9027 

HSBC Premier

Within UAE: 800 4320

Outside UAE: +971 4 224 1000

HSBC Advance

Within UAE: 800 4420

Outside UAE: +971 4 325 4573

HSBC Personal Banking

Within UAE: 600 55 HSBC (600 55 4722)

Outside UAE: +971 4 228 8007

Issue with a transaction : credit / debit card dispute

  • You simply need to submit this form online.
  • You are not required to print, scan or e-mail the form.
  • Please complete the mandatory fields and attach necessary evidence before submitting the form.
  • Please use the e-mail address which is registered with the bank to submit the form and avoid any delays in processing your claim.
  • Once the form is complete, you will be prompted to enter your HSBC registered email ID and submit the form.

We will endeavor to revert with an update within 2 working days

Loans

Within UAE: 800 LOANS (800 56267)    

Outside UAE: +971 4 228 8007

Mortgages

Within UAE: 800 HOUSE (800 46873)

Car loans

Within UAE: 04 294 8000    

Outside UAE: +971 4 294 8000

Insurance

Within UAE: 800 4560

Investments

Within UAE: 800 4320

Outside UAE: +971 800 4320

Feedback and complaints

Are we doing something you like? Has something gone wrong? If you have a question, comment or complaint, here's how to tell us about it.

Call us

We're ready to receive your call, 24/7.

HSBC Jade

Within UAE: 800 5233

Outside UAE: +971 4 366 9027 

HSBC Premier

Within UAE: 800 4320

Outside UAE: +971 4 224 1000

HSBC Advance

Within UAE: 800 4420

Outside UAE: +971 4 325 4573

HSBC Personal Banking

Within UAE: 600 55 HSBC (600 55 4722)

Outside UAE: +971 4 228 8007

Visit us

Go to your nearest branch or customer service unit (CSU) and we'll be happy to help.

Write to us

Send us your question, comment or complaint via email at contactus.me@hsbc.com or by completing the form available online. Once we've received your message, we'll get back to you within 2 working days.

Sometimes we can't resolve an issue or complaint right away. If this happens, we'll give you a reference number and explain the next steps (including approximate timeframes if any for future/additional updates).

Our complaints process

If something goes wrong, we'll do everything we can to put things right. Learn how our complaints process works, and how to escalate your complaint if you're unhappy with our response.

Learn about our complaints process

Social media

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.