HSBC Bank Middle East Limited has a complaint/ feedback handling process in place.
You will receive a notification acknowledging your complaint/feedback and will be contacted within two
working days. In the event we are unable to provide an immediate solution to your complaint/ feedback,
you will be provided with a Complaint Reference Number, together with the approximate time frame
required to resolve the matter. You will be contacted by the committed date with a full response. In the event of a complaint resolution leading to a redress, the customer needs to accept the offer within an agreed time period. Once confirmed, we will ensure that the terms of the agreed redress are met.
If you are not satisfied with the response you have received by lodging your complaint/ feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:
Write to us: Customer Experience team, HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE
A Customer Experience representative will contact you within two working days following receipt of your correspondence.
Complete our online form and we will be happy to provide any information you need or answer any queries you may have.