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Your comments matter to us
HSBC Bank Middle East Limited has a complaint/ feedback handling process in place.
You will receive a notification acknowledging your complaint/feedback and will be contacted within two
working days. In the event we are unable to provide an immediate solution to your complaint/ feedback,
you will be provided with a Complaint Reference Number, together with the approximate time frame
required to resolve the matter. You will be contacted by the committed date with a full response. In the event of a complaint resolution leading to a redress, the customer needs to accept the offer within an agreed time period. Once confirmed, we will ensure that the terms of the agreed redress are met.
Escalation of a complaint
If you are not satisfied with the response you have received by lodging your complaint/ feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:
Write to us: Customer Experience team, HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE
A Customer Experience representative will contact you within two working days following receipt of your correspondence.
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