What would you like to contact us about?
General enquiry / set up online banking
Issue with a transaction : credit / debit card dispute
- You simply need to submit this form online
- You are not required to print, scan or e-mail the form.
- Please complete the mandatory fields and attach necessary evidence before submitting the form.
- Please use the e-mail address which is registered with the bank to submit the form and avoid any delays in processing your claim.
- Once the form is complete, you will be prompted to enter your HSBC registered email ID and submit the form.
We will endeavor to revert with an update within 2 working days
Your comments matter to us
On submission via the above link, you will receive an email notification advising receipt of your submission and confirming that you will be contacted within two working days.
In the event we are unable to provide an immediate solution to your query or complaint, you will be contacted and provided with a reference number, along with the approximate time frame required to resolve the matter. In the event of a complaint resolution leading to a redress, you may be required to accept the offer within an agreed time period. Once confirmed, we will ensure that the terms of the agreed redress are met.
You may also get in touch with us through:
Our 24/7 Contact Centre will be pleased to assist you.
Premier: 800 4320 (within UAE) or +971 4 224 1000 (outside UAE)
Advance: 800 4420 (within UAE) or +971 4 325 4573 (outside UAE)
Personal Banking: 600 55 4722 (within UAE) or +971 4 228 8007 (outside UAE)
Alternatively, we are happy to meet you and are available at the following locations Find a branch or Customer Service Centre.
Escalation of a complaint
If you are still not satisfied with the response you have received by logging your complaint through the channels provided above, or if you did not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team along with the complaint reference number provided when you had initially logged the complaint through any of the above channels.
Write to us: Customer Experience team, HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE
A Customer Experience representative will contact you within two working days following receipt of your correspondence.