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Contact us

Our phone numbers are changing

From 01 October 2022 our phone numbers are changing, and a standard tariff will apply to our new phone numbers. 

Need help? Chat with us now

You can chat with us quickly, safely and securely in our digital chat channels.

If you have a general enquiry, there's no need to log on. Just select the black 'Chat' button on any of our web pages and one of our agents will be happy to help.

If you have an account-related enquiry or a servicing request, you can chat with us via online banking or our mobile banking app. We can help you with:

  • bank statement requests
  • clearance/no liability letter requests
  • credit and debit card replacements
  • new chequebooks
  • and more

Chat via online banking

Log on to online banking, then select the 'Chat' icon at the bottom of the page.

New to online banking? Learn how to register.

Chat via the HSBC UAE app

You can also chat with us in our mobile banking app. Simply log on, select 'Profile' then select 'Chat with us'.

Complaints and Feedback

If something goes wrong, we'll do everything we can to put things right. Learn how our complaints process works, and how to escalate your complaint if you're unhappy with our response.

Activate your HSBC card

Set Your PIN on your HSBC Debit or Credit Card

  • your card can be instantly used to make online purchases or in apps
  • it can be instantly added to mobile wallets for contactless in-store transactions or in app (Apple Pay, Samsung Pay and Google Pay)
  • you can instantly use it for contactless transactions at point of sale below AED 500
  • if you have not set up a PIN, you may create a card PIN by calling:

     Within and outside UAE: +971 43544579


Lost or stolen card: block and unblock your card

If you can’t find your debit or credit card or you think it's been lost or stolen, you can use the HSBC UAE app to temporarily block your card.

Issue with a transaction (Unauthorised transactions, credit and debit card disputes)

  • just submit the online form below
  • you don't have to print, scan or e-mail the form
  • simply complete the mandatory fields and attach necessary evidence before submitting it
  • please use the personal email address you registered with us to avoid any delays with your claim
  • once the form is complete, you will be prompted to enter your HSBC registered email ID and submit the form

We'll aim to get back to you within 2 working days.

Notifications and alerts

If you want to receive email alerts for your transactions, please call the number on the back of your HSBC card.

Product queries

Credit cards and cash installment plan

+9714 3216834 (within and outside UAE)

Car loans

Within and outside UAE: +971 4 294 8000    


Within and outside UAE: +971 4 3314496


Within UAE: 800 HOUSE (800 46873)


Within UAE: 800 4320

Outside UAE: +971 800 4320


Within UAE: 800 4560

More ways to get in touch

Call Us

HSBC Premier

Within UAE: 800 4320

Outside UAE: +971 4 224 1000

Global Private Banking

Within UAE: 800 HSBC GPB (800 4722 472)

Outside UAE: +971 436 69035

HSBC Advance and HSBC Personal Banking

Within UAE: 600 55 HSBC (600 55 4722)

Outside UAE: +971 4 228 8007

For help with online banking technical issues:

Within and outside UAE: +971 42274310

Visit us

Go to your nearest branch or customer service unit (CSU) and we'll be happy to help.

Social media

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.