How online banking can help you

Online banking features:

  • eStatements
    Retrieve your monthly banking and credit card statements any time you like. Online banking offers you a secure way of storing up to 36 statements.
  • A global account view1
    Use Global View to link your eligible HSBC accounts in other countries to view all the balances of your accounts on one screen and do instant transfers between them.
  • International transfers
    Pay less to move money between your accounts and to other accounts worldwide.
  • Free bill payments
    You won't be charged to make online utility bill payments.
  • Simple account management
    Update your personal details (including your address), order a new cheque book etc.
  • Open new accounts and apply for additional services
    Instantly open additional accounts in major currencies, and apply for our wide range of Wealth, investment, and Insurance products.

1Applicable for HSBC Premier and Advance customers only.

With online banking you can:

  • Manage your accounts when you're on the move
  • Set up one-off or regular transfers to other accounts
  • Set up, amend or cancel standing orders
  • Check interest rates and charges
  • See a snapshot of your finances with our networth statement tool
  • Open new accounts in all major currencies
  • Open and manage new fixed term deposits

Security technology

We use advanced security systems and software to protect your account from unauthorised use. We do everything we can to prevent online fraud and keep your personal information and your money safe.

HSBC Secure Key

As the name suggests, this device is like a front door key for your online banking. It is roughly half the size of a credit card and looks a bit like a calculator. It uses advanced technology to give you a unique passcode every time you log on and make a transfer or payment.

Top 5 security tips to protect yourself online

  • Keep your passwords and security details safe, so no one else can access your online accounts
  • Download security updates and patches for the computer programs you use
  • Update your anti-virus software regularly to protect your computer against attacks from new viruses
  • Install a personal firewall to block hackers and to stop spyware recording the personal information you enter online
  • Avoid using public computers to access your online banking

Security guarantee

Our online banking security guarantee gives you cover for unauthorised or fraudulent payments and transfers from your HSBC account. So you won't be held liable for any transactions you haven't authorised. You'll also be reimbursed for the full amount if anyone uses your HSBC credit or debit card details to pay for anything online.

If you suspect you've been a victim of fraud you should report it immediately.

Already an HSBC customer?

Call us

For further information or technical issues on online banking or mobile banking, please call us on:

800 4525 within UAE

+9714 227 4310 outside UAE