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Online banking

Access your accounts quickly and securely.

Your simpler, faster, better way to bank

We understand your world is changing, and so is the way you bank. From easier logging on to simple fund transfers, enjoy hassle-free banking and let your financial future thrive with HSBC online banking.

Start using online banking

Discover what you can do online

Register for HSBC online banking and you can take advantage of all these services, on mobile as well as desktop devices. These services are available through online banking:

Services

  • view your account details and transactions
  • view your Local and Global accounts on one page
  • view or download statements
  • upload documents
  • open additional accounts
  • pay utility bills
  • set up Direct Debit requests
  • read or send Secure Messages

Transfers

  • transfer funds between your HSBC UAE accounts
  • transfer funds within UAE to other banks
  • transfer funds to overseas banks
  • transfer funds to international accounts with Global Transfers

Secure Message services

You can also do these actions by sending a Secure Message:

 

  • update your personal details
  • update your correspondence address­
  • update third-party online transfer limits
  • order cheque books
  • update travel plans
  • manage payee lists
  • manage future dated transfers

FAQs and Guides

Are you looking for help with online banking? Please visit our FAQ and Guides page.

How online banking can help you

Online banking features:

  • eStatements
    Retrieve your monthly banking and credit card statements any time you like. Online banking offers you a secure way of storing up to 36 statements.
  • A global account view1
    Use Global View to link your eligible HSBC accounts in other countries or regions to view all the balances of your accounts on one screen and do instant transfers between them.
  • International transfers
    Pay less to move money between your accounts and to other accounts worldwide.
  • Free bill payments
    You won't be charged to make online utility bill payments.
  • Simple account management
    Update your personal details (including your address), order a new cheque book etc.
  • Open new accounts and apply for additional services
    Instantly open additional accounts in major currencies, and apply for our wide range of Wealth, investment, and Insurance products.

1Applicable for HSBC Premier and Advance customers only.

With online banking you can:

  • Manage your accounts when you're on the move
  • Set up one-off or regular transfers to other accounts
  • Set up, amend or cancel standing orders
  • Open new accounts in all major currencies
  • Open and manage new fixed term deposits

Security technology

We use advanced security systems and software to protect your account from unauthorised use. We do everything we can to prevent online fraud and keep your personal information and your money safe.

HSBC Secure Key

As the name suggests, this device is like a front door key for your online banking. It is roughly half the size of a credit card and looks a bit like a calculator. It uses advanced technology to give you a unique passcode every time you log on and make a transfer or payment.

Top 5 security tips to protect yourself online

  • Keep your passwords and security details safe, so no one else can access your online accounts
  • Download security updates and patches for the computer programs you use
  • Update your anti-virus software regularly to protect your computer against attacks from new viruses
  • Install a personal firewall to block hackers and to stop spyware recording the personal information you enter online
  • Avoid using public computers to access your online banking

Security guarantee

Our online banking security guarantee gives you cover for unauthorised or fraudulent payments and transfers from your HSBC account. So you won't be held liable for any transactions you haven't authorised. You'll also be reimbursed for the full amount if anyone uses your HSBC credit or debit card details to pay for anything online.

If you suspect you've been a victim of fraud you should report it immediately.

Already an HSBC customer?

New to online banking?

If you’ve never used the service, you need to register first. You’ll need your phone banking number (PBN) and PIN to get started.

Questions about your PBN or PIN? Read our frequently asked questions.

Already registered?

If you've already registered for online banking, you can log on now.

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