Jaywan cards accepted at HSBC ATMs in the UAE
We're pleased to announce that, as of October 2024, we now accept Jaywan branded cards at our ATMs in the UAE.
HSBC to HSBC transfers to Oman and Greece are ending
From 16 July 2023, you’ll no longer be able to select ‘HSBC to HSBC Payment’ in our app or 'Global Transfer' online or in our app for transfers to Oman or Greece. This is because we’ve sold our businesses in these regions.
You’ll still be able to use ‘HSBC to Other Banks’ for new or existing payees.
Our phone numbers are changing
| Service queries | Existing number | New number – Within UAE | New Number – Outside UAE |
|---|---|---|---|
| Advance customers | 8004420 | 600554722 | +9714 2288007 |
| Personal internet banking | 8004525 | +97142274310 | +97142274310 |
| Card Pins | 8002273746 | +9714 3544579 | +9714 3544579 |
| Loans | 80056267 | +9714 3314496 | +9714 3314496 |
| Service queries | Advance customers |
|---|---|
| Existing number | 8004420 |
| New number – Within UAE | 600554722 |
| New Number – Outside UAE | +9714 2288007 |
| Service queries | Personal internet banking |
| Existing number | 8004525 |
| New number – Within UAE | +97142274310 |
| New Number – Outside UAE | +97142274310 |
| Service queries | Card Pins |
| Existing number | 8002273746 |
| New number – Within UAE | +9714 3544579 |
| New Number – Outside UAE | +9714 3544579 |
| Service queries | Loans |
| Existing number | 80056267 |
| New number – Within UAE | +9714 3314496 |
| New Number – Outside UAE | +9714 3314496 |
Bur Dubai Branch permanently closed - 30 October 2022
Please note that Bur Dubai Branch is permanently closed from Sunday 30th October 2022 and will be relocated to our new M-Square branch on Monday 31st October 2022.
Our banking services are always within your reach through our digital channels, online banking and HSBC UAE app.
Deira Branch Relocation to Dubai Festival City Mall – 06 August 2022
Please note that Deira Branch has been permanently closed on Saturday 6th August 2022 and relocated to our new Dubai Festival City Mall branch from Monday 8th August 2022.
Dubai Festival City branch is Teller-less branch. For all transactions requiring physical teller services such as over the counter cash / cheque withdrawals and deposits including foreign currency cash transactions, please visit other HSBC branches. For collection of returned cheques and retained debit / credit card, kindly visit HSBC Bur Dubai branch.
Our banking services are always within your reach through our digital channels, online banking and HSBC UAE app.
Withdrawal of Legal Tender Status of £20 and £50 paper banknotes – 29 July 2022
30 September 2022 is the last day you can use paper £20 and £50 notes. They have been replaced by new polymer £20 and £50 notes.
Changes to work week in the UAE - 22 December 2021
Dear Customer,
The UAE Government’s decision to align the working week and weekend to international markets is an important change which we believe will have a positive impact on the economy, our people, customers and business.
HSBC UAE will align to that change and adopt a Monday to Friday working week, with the weekend designated as Saturday and Sunday, with effect from Monday, 3 January 2022.
Our branches in the UAE will continue to open six days a week, in accordance with the guidance of the Central Bank of the UAE, and the day of closure moves from Friday to Sunday. Branches will close at 12.30pm on Fridays, while our head office will operate as usual and staff will have the flexibility to take two hours out to attend to personal matters, including prayer.
In line with the guidance from the UAE Central Bank, clearing and settlement will be provided on all days of the week except Sundays.
Our digital banking services including HSBC Mobile Banking app, HSBC Online Banking, HSBCnet, HSBCConnect, digital Trade Working Capital, Global Money Account, LiveSign and Zoom video-conferencing will continue to help you bank with us safely, securely and flexibly from wherever you want, whenever you want.
This is a significant change for all of us and we are consistently engaged with the authorities on its impact on banking processes. We will continue to review how these changes are working for you and adapt where necessary.
For any questions about the impact of the new working week on your banking needs please refer to our Customer FAQs below.
You can also contact your Relationship Manager, or reach out to us through live chat on HSBC Mobile and Online Banking, or via our call centre.
HSBC Management.