Keep up to date with our services
To help you manage your banking, we'll occasionally need to tell you about temporary upgrades, maintenance or holiday opening hours. We'll also share more permanent updates you need to know.
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Temporary notices
System upgrade
Transfers to and from your accounts will be unavailable or delayed from 12:00 to 9:00 am on 21 June 2026 due to system updates.
Any payments submitted during this time will be processed when the updates are complete.
Sorry for any inconvenience.
HSBC Group CEO, Georges Elhedery’s statement regarding events affecting the GCC countries - 9 March 2026
Our thoughts are with all those affected by current events. HSBC remains steadfast in our confidence in the GCC and in the long-term strength, resilience and promise of the region. Our conviction in the GCCs’ fundamentals and its future is unchanged. The region has repeatedly shown its ability to endure periods of disruption, adapt with determination, and emerge stronger. We continue to believe that the years ahead will bring renewed stability, growth, and prosperity. HSBC has been deeply committed to the region for more than 130 years. We remain invested in its future and in the opportunities that lie ahead for its people, businesses, and economies.
We are fully engaged in supporting our colleagues, customers and partners across the region.
| Other notices |
Loan-AsYouGo
From 1 June 2026, Loan-Asyougo for your child's GEMS Education school fees will no longer be available. You can still spread the cost with a personal loan.
Upcoming regulatory changes for customers resident in the European Economic Area
If you’re an HSBC UAE customer and you live in a country within the European Economic Area (EEA), we’d like to inform you about upcoming legal and regulatory changes that may affect how we offer certain banking products and services.
These changes relate to Article 21c of the European Union Capital Requirements Directive (CRD VI), which introduces new requirements for banks located outside the EEA - including HSBC Bank Middle East Limited, UAE - when providing certain services to customers who are resident in the EEA. The requirements are expected to take effect across EEA countries on 1 January 2027.
What is CRD VI?
CRD VI introduces new rules on how banks outside the EEA, including HSBC UAE, provide certain products and services to customers who live in the EEA. These include deposit accounts, loans, and issuing guarantees.
What does this mean for you?
No change to your existing products and services: If you already hold products or services with HSBC UAE, you don’t need to take any action. We’ll continue to service them in line with our current processes.
How we may offer new products going forward: From 1 January 2027, we will not be able to proactively offer additional services and products from HSBC UAE to customers who are resident in the EEA beyond those they already receive. You can still contact us to ask about products and services if you wish.
Need support?
If you have any questions, please contact your relationship manager or visit Contact us. You may also wish to seek independent financial, tax or legal advice if needed.
Verify your cards in the HSBC UAE app
From 11 May 2026, you can verify adding your cards to your digital wallet in the HSBC UAE app, instead of using SMS and email one-time passwords (OTP).
Managing your debt: We are here for you
As part of our ongoing commitment to supporting our customers, we understand that if your circumstances change and you start to fall behind with repayments or feel worried about money, it can be hard to know where to begin.
Please know you’re not alone. Getting in touch early and taking the right steps at the right time can help you regain control and get back on track.
Fraud Alert notice
Beware of fraudsters using the ‘National Alert’ as an opportunity to mislead the public. If you get a call from a private number claiming to be from government authorities such as the Dubai Police, Ministry of Interior or Ministry of Defence, hang up. Never share your Emirates ID, bank details or any personal information.
Always verify requests through official government channels. Please do not delete our app based on instructions from anyone else.
Payments to Ghana
From 29 March 2026, we can no longer process any payments in Ghanaian Cedi (GHS). Any payments received after this date will be cancelled or rejected, in line with regulatory guidance.
For future payments, please use another currency, such as GBP, EUR or USD.
Payments to HSBC Bahrain
These payments will no longer be available in our app from 17/11/2025 or on browser from 27/11/2025, as we are selling the business. Please cancel any future transactions.
Payments to Morocco
From 17/11/2025, all beneficiary account numbers must be 24 characters due to regulatory changes by the Central Bank of Morocco. To avoid delays, please make sure you have a valid account number.
Payments to Bulgaria (BGN)
Payments in BGN are no longer available due to a change in regulations. Please change the default currency for any payments to EUR.
Update to online card transaction authorisation - from 30 October 2025
Approving your online card transactions is moving from SMS one-time passcodes (OTPs) to in-app authentication in the HSBC UAE app.
You'll no longer get SMS OTPs when shopping online. Instead, you'll get secure push notifications on your device to approve or decline transactions in our app.
Please make sure you download our app and enable push notifications in your device settings.