It’s important to keep your documents up to date
For your security, we will occasionally need you to provide up-to-date copies of your Emirates ID and other important documents. Failure to provide these documents could result in your account being blocked.
The upload centre makes it easier for you to submit required documents in a quick and secure way.
Simply select the option that is most relevant to you and follow the instructions.
What do you need to upload?
Your Emirates ID
We need you to upload your Emirates ID if:
- You're new to the UAE, and recently opened a bank account with us, to unlock the full range of resident account benefits
- You recently renewed an existing Emirates ID, to ensure uninterrupted access to our banking services
Failing to keep your Emirates ID up-to-date will lead to your account being blocked.
Your proof of address
We need you to upload your proof of address if:
- You're new to the UAE, and recently opened a bank account with us, to unlock the full range of resident account benefits
- You recently moved or purchased a new property in the UAE, to ensure uninterrupted access to our banking services
Failing to keep your proof of address up-to-date will lead to your account being blocked.
Your other important documents
From time to time, we may ask you to provide other documents, such as a passport, salary letter, tenancy contract or utility bill. This may be because of Know Your Customer (KYC) or Customer Due Diligence (CDD) requirements.
Your tax information
If you need to update your tax information, please use this form to provide new details and upload any supporting documents.
Your FATCA documents
If you need to provide supporting documents regarding Foreign Account Tax Compliance (FATCA) please use this form.