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Managing your debt

If your circumstances change and you find you’re falling behind on your debt repayments or having money worries, it can be difficult to know where to begin.

It’s important to know that, while things can be difficult, you’re not alone. Reaching out to the right people, or taking the right action at the right time, can help you get back on track.

You could be affected by: 

  • losing your job
  • a reduced salary or income
  • Covid-19
  • life changing events like an illness, losing a loved one or mental health issues  
  • a natural disaster
  • divorce or a breakup 

If you’re an HSBC customer and you’ve missed a payment or are worried about missing one in the future, please contact our team of specialists to get a helping hand.

For mortgages, call us on 0097143906981 or email us at

For credit cards, loans, overdrafts or auto loans, call us on 0097144359222 or email us at

Lines are open:

09:00 - 18:00, Monday to Friday.

Calls may be monitored or recorded. 

Once you’ve contacted us, we’ll review your circumstances and let you know what options may be available to you. We might ask you to complete an income and expenditure form to include the following information:

  • Rent, utility bills, other bank liabilities and any other expenses

Be as precise as you can so we can get an accurate view of your circumstances and help you.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.