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Protecting you from fraud and financial crime

In today’s increasingly connected world, it’s more important than ever to ensure your security – especially when it comes to banking. That’s why we’re introducing HSBC Safeguard: a series of initiatives to increase the protection we provide our customers against fraud and financial crime across our global systems and processes. It involves strengthening our ability to combat money laundering and the evasion of sanctions, as these are often the driver behind many financial crimes.

Information is key to protection

As part of our HSBC Safeguard initiative, we may contact you to confirm that the details we have about you are accurate and up to date, since our systems and processes rely on us having the most up-to-date information about all of our customers.

What you need to do next

You are required to take action only if we have requested that you submit some information. Then, you would kindly be required to submit the requested documents to your nearest branch or Customer Service Unit.

If you have been directed to update your details online

If you have recently received communication from HSBC to update your personal details and have been directed to do so via Online Banking, please log on to complete the request.

If you are not registered and have been directed to do so via this HSBC Safeguard page, please click below to complete the questionnaire.

For further information

Frequently Asked Questions