Closing your account

If an account is closed between 7 days and 6 months of opening, a charge of AED 100 plus 5% VAT will apply. 

There may be other fees and charges relating to your account or product closure that may apply.

Please see our Schedule of Services and Tariffs (PDF) for more details.

If you have Direct Debits set up in your account, please ensure they are deleted, and make alternate arrangements as applicable. Replace any cheques made out to third parties with another payment method.

If you have other HSBC accounts that require you to have a current / savings account, you'll need to close these before closing your current or savings account.

This includes any Investment products, a Global Money Account, a Joint account, Lending accounts (Loans),  for example.

Online and mobile banking customers: Once you close your account, your online statement history will no longer be available. You can print or download any statements before closing your account to ensure your records are complete. If you think you might need access to your transaction history after the account is closed, please visit our nearest branch.

All other customers: You can get your transaction history by calling our contact centre or visiting a branch.

You won't be able to close the following accounts in the HSBC UAE app:

This means that you don’t have an eligible current account that can be closed via your app. Please use the chat option to get more details. You can find chat under the ‘Support’ tab in your app.

To access your transaction history, please call our contact centre or visit one of our UAE branches. Fees will apply as shown in our schedule of services and tariffs (PDF). 

Please follow the instructions displayed in the error message.

Remember that to close your current / savings account in the app the balance must be zero. Also, any associated accounts that require you to have an HSBC current or savings account must be closed before you close your current or savings account.

This is your balance after taking into consideration any interest and / or charges. For you to close your account this balance needs to be zero. If you have a debit balance, you'll need to pay this amount into your account before it can be closed. If you have a credit balance this is the amount you need to move out of your account before it can be closed. 

If you do have pending transactions, they need to be cleared before your account can be shut down. These are payments or deposits that haven't yet been debited from or credited to your account.

Pending transactions can include:

A pending debit card transaction is a recent card transaction that hasn’t yet cleared or been debited from your account. Debit card transactions can take several days to be processed and will show as pending until then.

Pending transactions don't include:

If you want to close an account with a negative balance, you must first clear the balance and pay any applicable fees.