Mobile banking - Our key features and how to use them
Activation and Log On
The new HSBC UAE app offers you the ease of banking securely at your fingertips.
Launch your HSBC Mobile Banking app and follow the instructions on your screen.
Step 1:
Type in your username and select 'Continue'.
Step 2:
Enter your password and proceed to the next step by clicking on 'Continue'.
Step 3:
Click on 'Send activation code' to receive a text message of your One Time Activation Code on the registered mobile number.
Step 4:
Enter your One Time Activation Code on the screen once received.
Step 5:
Create a new 6-digit PIN which you can use to log in.
Step 6:
Finally, enter your chosen PIN to activate your new mobile banking journey. You're ready to start Mobile Banking.
Step 7:
Additionally, you can also access and secure your account by enabling Face ID on your iOS mobile phones.
Step 8:
Click 'Enable Face ID' to finish the set up.
Step 9:
You can also access and secure your account with biometrics. Select 'Enable Touch ID' to complete your fingerprint authentication with iOS Touch ID or AndroidTM Fingerprints.
Step 10:
Simply touch the Home button and you're ready to go.
Step 11:
You have successfully activated your new HSBC Mobile Banking app.
Local/Global View and Account Transactions
You can view and manage all your local and global HSBC accounts on a single screen.
Step 1:
Log in to see all your accounts held in different countries/regions and their balances, all at once.
Step 2:
Select an account or credit card to view transaction history.
Step 3:
Pull down the activity drawer to see other account information.
Making a Transfer
A simple and convenient way to transfer money anywhere and anytime, with a few clicks.
Step 1:
Launch your HSBC app and tap on 'Pay and transfer' at the bottom of the screen.
Step 2:
Select ‘Between your accounts’ or ‘To a payee’.
Step 3:
Select the accounts you want to transfer the funds from and to. Fill in all the required details.
Step 4:
'Confirm' the transaction details and you're done.
Step 5:
Once completed, view details of your transaction.
Bill Payment
Quick and easy way to pay bills online without having to wait in a queue.
Step 1:
Launch your HSBC app and tap on ‘Pay and transfer' at the bottom of the screen.
Step 2:
Select ‘Bill payment’
Step 3:
Select the account from where you want to pay the bill. Choose a biller from the saved list.
Step 4:
Enter the amount and other details on the screen. Select 'Confirm' and it's done.
Step 5:
Once completed, view details of your transaction.
Manage Security and Devices
Change log on preferences and manage devices on which you want to allow access to the mobile app.
Step 1:
Launch your HSBC app and tap on ‘Profile' at the bottom of the screen. Then, tap on ‘Manage Security’.
Step 2:
You can enable/disable Fingerprint authentication or Face ID depending upon your device. You can also change the access PIN by clicking on ‘Change PIN’.
Step 3:
Create your new PIN.
Step 4:
Re-enter your new PIN to confirm.
Step 5:
Launch your HSBC app and tap on ‘Profile' at the bottom of the screen. Then, tap on ‘Manage Devices’.
Step 6:
You will be able to see all devices on which you have activated your Mobile Banking. Select the device which you would like to remove.
Step 7:
Confirm removal of device. Once you remove a device, you won’t be able to use it to log on to Mobile Banking.
