Act now and avoid restrictions on your account
You'll have received an email from us asking you to update your personal details to further protect your accounts. You can do this quickly and easily online with HSBC SmartServe.
Already registered with HSBC SmartServe?
Simply log on to HSBC SmartServe. You'll then need to answer a number of questions and upload your documents.
Not yet registered with HSBC SmartServe?
HSBC SmartServe is the new, secure way to provide your 'Know Your Customer'' (KYC) information. It's simpler and more convenient, and once registered you can log on to upload your documents and see any other requirements.
To register:
- Go to the HSBC SmartServe new user registration page
- Verify your email address and mobile number with a one-time verification code
- Follow the on-screen instructions to complete your registration and the the HSBC Safeguard review
Please note, this is a legal requirement. If you don't update your current KYC details, you could have restrictions applied to your accounts and any credit cards.
You might also be interested in
Learn how HSBC works to keep your information secure.
Here's how we can keep your online banking secure, together.
Contact us today via Live Chat. online banking secure message or phone banking.