Accessible services

• Mobile, online and telephone banking
• Chat
• Talking ATMs
• Easier branch access

Did you know you can carry out most banking tasks from home using our mobile app, online banking or telephone banking?

To make payments through mobile or online banking you'll need a Digital Secure Key. You can access the Digital Secure Key through our mobile banking app.

There are many advantages to using a Digital Secure Key, including biometric ID which can make logging on easier. If you have a compatible iPhone, iPad or Android phone, you can access your accounts using Touch ID, Face ID or Android Fingerprint.

If you have a current account with us, it's easy to get set up. You will need to register for online banking before you can register for mobile banking.

You can send us messages securely through our Chat service. It's available in the mobile app and through online banking.

Please note, there are some types of queries we can't answer through Chat and you may need to contact us another way.

If you have a question involving your personal or account details, you'll need to log on first. In the mobile app, go to Chat with us. Or in online banking, you can then open the Chat window on the right-hand side of the screen.

For more general questions, access Chat in the bottom right-hand corner of our Contact us page.

Talking ATMs are easy to use. Plug in your headphones and you’ll receive audio prompts rather than having to read the ATM screen.

You just need your bank card, PIN and a standard pair of headphones (3.5mm jack).

Many of our branches offer level access to make it as easy as possible to enter.

Low-level writing desks are available in all branches. We also provide ATMs at different levels.

You can find out if your local branch provides level access by checking our branch finder.