Website accessibility

It's important everyone can use our website, whether it's to bank online, learn something new or contact us. Here's what we're doing to make it as easy as possible. You'll also find some technical guidelines to help you make sure you're set up correctly.

• Accessibility guidelines
• Supported browsers and operating systems
• Pop-up settings

Our websites and applications should meet the minimum 'Double-A' (AA) rating of the Web Content Accessibility Guidelines Version 2.2 (WCAG 2.2). These World Wide Web Consortium (W3C) guidelines explain how to make web content more accessible for people with disabilities.

To find out about our global accessibility programme, view HSBC Digital Accessibility.

Accessibility features on this site include:

• All controls work with a keyboard alone
• Form fields have labels so you can tab through from the start to the end
• Non-decorative images include text alternatives (alt text) for screen readers
• Link text is descriptive – we don't use 'click here'
• Screen-reader users can navigate and understand our pages
• We use strong colour contrast so it's easy to read text and graphics
• Error messages describe what the errors are
• We give you enough time to complete activities
• Controls are big enough to click or tap
• Page layout is flexible and responsive

You can also use a screen reader and other forms of assistive technology when contacting us via Chat.

• Microsoft Edge (latest version)
• Chrome (latest version)
• Safari (9 and above)
• Firefox (latest version)

• Windows 8 and above
• Mac OS X 10.9 and above

We update our list of supported browsers and operating systems from time to time as the software used by our customers will change.

Online banking no longer supports Windows 7 and 8.1. This is because Microsoft has stopped security updates and fixes for these operating systems.

If this affects you, you should:

• Upgrade to a newer operating system, if possible
• Stop using these operating systems for online banking or shopping
• Use another device, such as a tablet or download our mobile app

View Microsoft operating systems guidance

The WAI-ARIA technology adds form and button controls for screen reader users. If you experience issues with these, you'll need to update your browser to a more recent version. We'll be introducing an improved version of these controls which doesn't have this limitation.

Browser updates are available free of charge from each browser provider.

After a certain period of inactivity, online banking will sign you out for your security. A pop-up message will give you 60 seconds to confirm whether you'd like to stay signed in.

This message will not appear if you have pop-ups blocked. You can check this in your browser settings.