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Important notices

Find out about changes to our services

Keep up to date with our services

To help you manage your banking, we'll occasionally need to tell you about temporary upgrades, maintenance or holiday opening hours. We'll also share more permanent updates you need to know.

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Temporary notices

We currently have no temporary notices.

Other notices

New overdraft facilities – from 27 March 2025

From 27 March 2025, we'll no longer be offering overdrafts to new customers. This applies to unsecured overdrafts, as well as overdrafts secured against Term Deposits. If you already have an overdraft with us, it won't be affected.

We'll still be offering our investment financing facility, which won't be affected by this change

City Centre Mirdif digital CSU permanently closed – 10 March 2025

The digital Customer Service Unit (CSU) at City Centre Mirdif, Dubai is now closed.

Our banking services are always within your reach through the HSBC UAE app, online and phone banking. Plus, you can also visit our branches and CSUs throughout Dubai and other Emirates.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.