Frequently Asked Questions : Cash Instalment Plan

Before you proceed with the Cash Instalment Plan we’ll inform you of any interest or fees that may apply. Alternatively, please refer to the  Terms and Conditions, Key Facts Statement and Schedule of Services and Tariffs for details of our latest fees and charges. Please contact your existing Bank to understand any fees they may charge when receiving funds.

If you miss a payment, we will ask you to pay it in the next statement cycle together with the upcoming monthly payment. If you fail to make a payment for two consecutive months, your outstanding CIP balance will then be converted to a Cash Advance which means it will be added into the total outstanding of your card and will be due in the subsequent monthly statement. Your outstanding amount will be subject to the Cash Advance interest/fee and late payment fees and other charges may apply, which can be found on our Schedule of Services. Your Card Account may also go into arrears and we will report this to credit references agencies which may impact your credit rating and limit your ability to access financing in the future.

The cash instalment amount, any applicable fees and the total interest payable (whether or not this has been billed) as part of this plan will be deducted from your available credit limit.

This means that at any time during the term of the Cash Instalment Plan your available credit limit must be enough to cover each of these. As each monthly instalment is paid, the respective amount will be restored to your available credit limit.

You have a 5 Business Day cooling-off period starting on the Business Day after you enter into the CIP Terms. This means that whilst we will immediately process your CIP request (including the transfer of funds) as soon as we approve your application, you may cancel the CIP during this period and without charge. Before exercising your right to cancel, you must repay your CIP balance and any other amounts outstanding in connection with your CIP. This means that you will not be able to cancel the CIP if there is an outstanding balance. Should you wish to cancel your Cash Instalment Plan please call us on the number on the back of your card. 

You can fully repay the Cash Instalment Plan before the end of your plan by calling the number on the back of your card and making full payment towards your plan’s outstanding balance. You may be subject to early settlement fees which can be found in the Key Facts Statement provided at the time of your application. We can only accept full repayments; any partial overpayments will be treated as a payment towards your credit card and not your CIP.