Fraud and security centre

Fraud and other financial crimes are often forms of theft.

They tend to involve money or property that are gained illegally, and used in a deceptive or illegal manner to gain a benefit from the proceeds.

In today’s complex economy, financial crimes can take many forms including money laundering, sanctions breaches, fraud, tax evasion, terrorist financing, bribery and corruption.

At HSBC, addressing financial crime globally has long been one of our main priorities.

Criminal activity has become increasingly sophisticated in recent years, and fraudsters, money launderers and others have attempted to target global networks like banks.

Improving the way we share and manage customer information will help us fight against the risk of financial crime. And it will help to ensure you can bank with us safely, securely and confidently.

You’ll find the Digital Secure Key within the latest version of the app.

If you’ve used the HSBC UAE app before, launch the app and log on using your 6-digit PIN or biometrics. You’ll then be prompted to switch to Digital Secure Key. To complete the Digital Secure Key activation process, select ‘Confirm and continue’.

If you’re new to the HSBC UAE app, you’ll need to download it from the App Store or Google Play Store. One you’ve installed it, follow the instructions on screen to register and log on.

You’ll then be prompted to activate your Digital Secure Key – just select ‘Confirm and continue’.

If you choose not to enable the Digital Secure Key, you will no longer be able to access the HSBC UAE app.

Digital Secure Key set-up

To generate a security code go to the log on page of the HSBC UAE app.

Select ‘Generate a Code’ from the log on page and choose to ‘Enter PIN’ or use biometrics as per your device setting.

Select the option you need and follow the on-screen instructions to generate your code.

If your mobile device is lost or stolen, for your security, you should remove it from your profile as soon as possible.

If you have the HSBC UAE app on another device:

If you don’t have the app on any other devices, please call us and we can remove your device from your profile.