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Change your personal details

Find out how to update the personal details we have for you in our files

What personal details can be changed

  • home phone
  • mobile phone
  • work phone
  • email address
  • dependents
  • salary
  • occupation
  • nationality

Update in online banking

If you're registered for online banking, you can log on using your Secure Key to update your contact details in just a few steps. Here you can update your home phone, work phone and email address as well as your dependents, salary, occupation and nationality.

Step 1

Select the 'Log on' button at the top right corner of your screen.

Step 2

Log in with your Secure Key.

Step 3

When logged in, under quick links to the right choose 'personal details'

Step 4

Choose to update your contact information and follow the steps on screen. Remember to keep your Secure Key close since some actions require re-authentication to be completed. We will contact you within 2 days if there are any issues or if reverification is needed.

Visit a branch

Come to your nearest branch and we’ll be happy to help you. Please remember to bring your Emirates ID or passport with you so we can easily check who you are.

For changes to your employment details, please bring a salary certificate or transfer letter.

For changes to your nationality, please visit us in branch to discuss your needs further.

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