Change your personal details
- Change your address
- Change your name
- Change your personal details
What personal details can be changed
- home phone
- mobile phone
- work phone
- email address
- dependents
- salary
- occupation
- nationality
Update in online banking
If you're registered for online banking, you can update your contact details in just a few steps.
Step 1
Select the 'Log on' button at the top right corner of your screen.
Step 2
Enter your customer number, credit card number or debit card number and your date of birth, then approve the log on request with your HSBC UAE Mobile Banking app.
Step 3
When logged in, under quick links to the right choose 'personal details'
Step 4
Choose to update your contact information and follow the steps on screen. Some actions require re-authentication to be completed. We will contact you within 2 days if there are any issues or if reverification is needed.
Visit a branch
Come to your nearest branch and we’ll be happy to help you. Please remember to bring your Emirates ID or passport with you so we can easily check who you are.
For changes to your employment details, please bring a salary certificate or transfer letter.
For changes to your nationality, please visit us in branch to discuss your needs further.