WorldTrader frequently asked questions

To start your application, first make sure you have the latest version of the HSBC UAE app.

If you're already an HSBC UAE customer, no additional documents are required - so long as your personal details on our records are up to date.

If you're not an HSBC UAE customer, you'll need the following to open a current account:

For joint accounts, both you and your joint applicants need to complete the account opening process by personally visiting any of our branches or customer service units with the required documents.

Please note, that we may request further information or documentation from you, in order to comply with the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standards (CRS).

Contact your relationship manager or visit your nearest HSBC branch.

You won't be able to access WorldTrader online or in the app if you're in the following countries:

When you open an investment account with IBUK, you automatically get 5 HSBC investment funding accounts in USD, EUR, GBP, HKD and AED in the HSBC UAE app.

You can fund your investment funding accounts through the move money option in your HSBC UAE app, online banking, branches, ATMs or through direct fund transfers from other banks.

You will be limited to only 5 currencies: USD, EUR, GBP, HKD and AED. 

If you want to trade in different currencies, they will be charged to your USD funding account. 

You can link your existing card with the investment funding account and see all the linked accounts at ATMs.

You can't make withdrawals from your funding account at ATMs.

No. There is no debit card or cheque book issued with this account .

No. Bill payments cannot be linked to your investment funding account.

You can only move money from your investment account to your HSBC investment funding account. Then you can transfer the funds to your other accounts.

Orders and trades can be found in the Trade tab in online banking.

An order hasn't been filled yet, a trade is an order that has been filled.

To view your positions and profit and loss statements in the WorldTrader app, tap the Portfolio icon. 

Streaming market data in WorldTrader is updated in time-based snapshot intervals, which can vary by product and region. Tick by tick data can only be retrieved if using an API. The average snapshot interval is 250ms for the following assets:

News is updated in real time, according to the market providers. 

Shares can be sold as soon as the purchase has been settled. 

You can view the accrual reversals and final cash dividend allocations on your daily or monthly account statements.

To set up recurring investment plans for equities and ETFs:

If you want to create an HSBC perpetual savings plan, please contact your relationship manager.

You can start your investment on your preferred date, or choose the date when we trigger the recurring investment. It's your responsibility to ensure your investment funding account has sufficient funds on the day of the recurring investment. 

You can see your recurring investments on WorldTrader in online banking and the WorldTrader app. Just select the Recurring investments tab.

Only equities and ETFs are eligible for recurring investments.

HSBC reserves the right to cancel your recurring investment plan, as set out in the terms and conditions.

In the HSBC UAE WorldTrader app, you can access stocks and mutual funds.

In online banking, you can access stocks, bonds and mutual funds, corporate actions, statements and reports, the bonds scanner and product research. 

Please contact your relationship manager, contact centre or nearest branch for assistance.

We receive information regarding announced and effective mandatory and voluntary corporate actions from a number of external sources. The information is then passed on to clients on a best-efforts basis.

On mandatory corporate action notifications, we don't review information before sending, so we can't guarantee the timeliness or accuracy of the information.

It's your responsibility to ensure all corporate action terms are verified with an external party, such as a company website or news release. 

All market data are real time. 

Yes, any director or individual in a non-executive directorship position of a public company is required to declare this position.

Previous Daily, Monthly and Annual Activity statements are available for the last 84 months.

Log on to WorldTrader in online banking, select the Performance & Reports menu, then Statements.

Calendar events allow you to view:

A market order is an order to buy or sell at the market bid or offer price.

A market order may increase the likelihood of a fill and the speed of execution but, unlike a limit order, it provides no price protection and may fill at a price lower or higher than the current displayed bid. 

A Market-on-Close (MOC) order is a market order submitted to execute as close to the closing price as possible.

A mid-price order is designed to split the difference between the bid and ask prices and fill at the current midpoint of the National Best Bid and Offer (NBBO) or better.

Set an optional price cap to define the highest price for a buy order, or the lowest price for a sell order, you are willing to accept.

A limit order is an order to buy or sell at a specified price or better.

The limit order ensures that if the order fills, it won't fill at a price less favourable than your limit price. But it does not guarantee a fill. 

A limit-on-close (LOC) order is submitted at the close. It will be executed if the closing price is at or better than the submitted limit price.

A good til day order remains in the marketplace until it's executed or until the close of the market on the specific date.

A good til cancelled order remains in the marketplace until it's executed or you cancel it.

A stop order is an instruction to submit a buy or sell market order when the user-specified stop trigger price is reached. Stop orders are not guaranteed a specific execution price, and may execute far away from their stop price.

A stop loss order is designed to close a position to limit your loss. For a BUY parent order, the stop loss is a low side sell order that uses the same order quantity as the parent, and a price offset (set to 1.00 by default; you can change the Stop Loss limit price). For a SELL parent order, it's a high side buy order. The order will be created but won't be submitted until the parent order is filled out. 

A stop limit order is an instruction to submit a buy or sell limit order when the user-specified stop trigger price is reached. It has two basic components: the stop price and the limit price. When a trade has occurred at or through the stop price, the order becomes executable and enters the market as a limit order, which is an order to buy or sell at a specified price or better. A stop limit eliminates the price risk associated with a stop order where the execution price can't be guaranteed, but exposes you to the risk the order may never fill even if the stop price is reached. You could 'miss the market' altogether.

There is no maximum value per trade on WorldTrader, and you can buy fractional shares.

Global Financial Information Services GmbH (GFIS) is a subsidiary of IBKR.

They handle all market data and research relationships, contracts, and distributions. This allows HSBC customers to access more data and keep these services at competitive rates.