Table of contents
Accessing the HSBC UAE App
How can I get the HSBC UAE Mobile app?
If you’re registered for online banking, simply download the app from the Apple or Android app stores. Then follow the on-screen instructions to set up your security information.
Do I need to register for the HSBC UAE Mobile app?
Yes, you need to be registered for online banking first. If you haven't already, you can find out how to do so here.
What operating system do I need for the Mobile app?
You’ll need either iOS 10 for Apple devices or Android 5.0 or later. You can check the compatibility of your device on the app stores. The app won’t work on Blackberry or Amazon Fire.
How can I activate the HSBC UAE Mobile app?
You can activate it by authenticating yourself using your:
- Username, Password and One-time Password SMS
- Username and Secure Key
How can I log on to the HSBC UAE Mobile app?
After activation, you need to create a 6-digit PIN for accessing the app. You can also use fingerprint or facial recognition, depending on your mobile device.
How can I recover my Username?
To get a reminder, please call us on +9714 2274310 (within and outside UAE).
How can I reset my Password?
If you’ve forgotten your password because you haven't used it for a while, it's easy to reset it. Just log on to online banking, select ‘Forgotten your password’ and follow the on-screen instructions.
Afterwards, activate your new password by calling us on +9714 2274310 (within and outside UAE).
How can I replace my Secure Key?
To deactivate your Secure Key and order a new one if it’s lost or stolen, call us on +9714 2274310 (within and outside UAE).
Why haven’t I received my ‘one-time password' SMS?
The mobile number on your records could be wrong or out of date. To update it, log on to online banking and select ‘Update Personal Information’ under ‘Services’. You can also call the phone number on your HSBC card.
How can I unlock my HSBC UAE Mobile app?
It’s easy to reset your credentials if you’re locked out of the app. Just call the phone number on your HSBC card.
Can I use the HSBC UAE Mobile App on different devices?
Yes, you can download and activate the HSBC UAE Mobile App on up to 1 devices.
Can I have a different security PIN for each of my devices?
Yes. You can use different security PINs for different devices.
Which HSBC banking services are available on the app?
- view your local and global account balances and details
- view your loans and investment accounts
- view your last 4 months of accounts, 12 months of credit card and loan account transactions
- transfer money between your local HSBC accounts
- transfer money to saved payees for HSBC accounts and UAE other bank accounts
- pay existing billers
- manage log on preferences like view or delete devices, change PIN and enable/disable face or fingerprint recognition
Some features are only available in online banking. These include International Transfers, Global Transfers, changing personal details and opening new accounts.
Using mobile banking
Can I still use regular online banking via my mobile phone?
Yes. To log on to HSBC online banking, type www.hsbc.ae into the address bar and you will automatically be directed to a mobile version of our site. From this page, you can select the option to access the HSBC website to log on and access the full suite of HSBC online banking features.
Do I need an HSBC account to use mobile banking?
To use HSBC's Mobile Banking, you must have an HSBC account and be registered for online banking.
Can I schedule a transfer for a later or recurring date using mobile banking?
Transfers and bill payments are 'pay now' only. To schedule a transfer or bill payment, you need to access online banking through www.hsbc.ae.
Can I pay bills using HSBC mobile banking?
You can pay billers that have already been set up on online banking through www.hsbc.ae. You cannot set up new billers via the mobile banking.
Can I change or delete a scheduled payment I have set up using mobile banking?
To modify a transfer or bill payment, you need to access online banking through www.hsbc.ae.
Maximum number of mobile devices
Why can’t I set up more than one mobile device?
To keep your accounts safe, and protect both you and HSBC from fraud, we’re limiting the number of devices you can use. You won’t be able to set up the HSBC UAE mobile app on more than one mobile device.
I’ve already set up more than one mobile device. Can I still use the HSBC UAE mobile app?
If you’ve already set up more than one mobile device, you can still access the HSBC UAE mobile app on them. But, you won’t be able to set it up on any more devices.
I’ve already set up three mobile devices. If I delink one device, can I still use the app on other devices?
If you have the HSBC UAE mobile app on three mobile devices and delink one of them, you can still access the app on the devices already registered. However, you won’t be able to set it up on any more devices.
How do I set up the HSBC UAE app on a new device?
If you already have the HSBC UAE mobile app on a mobile device, you'll have to delink it.
To delink the HSBC UAE mobile app from an existing device, follow these steps:
- Select your profile
- Go to Security
- Select Manage devices
- Find the device to be delinked and select Delete.
After you delink the HSBC UAE mobile app on your old device, you can set up your new device.
I've uninstalled the app from my previous device, why can't I set it up on my new device?
If you delete the app from your old device without delinking it, you won't be able to set up the HSBC UAE mobile app.
To delink your previous device, call us on +971 42274310.
I've lost my previous device, how can I set up the HSBC UAE mobile app on my new device?
If you lose your old device with the app installed, you won't be able to set up the HSBC UAE mobile app on your new device until you delink the old one.
To delink your previous device, call us on +971 42274310.
Which accounts can I set up push notifications for?
You set set up push notifications for these types of account:
- current accounts
- savings accounts (except for our Money Market Savings Account and GIC Cash ISA Account)
- credit cards
Just so you know, if you turn push notifications on, you'll receive them for all your eligible accounts, and vice versa. You can turn them off or on again later at any time.
How do I turn push notifications on or off?
You can turn push notifications on or off at any time in 'Notification preferences'. Just so you know, when you do this, you'll be turning them on or off for all your eligible accounts.
How will you use my personal data in order to send push notifications?
When you have push notifications turned on, we'll need to process information about your transactions and your device. To find out more, please [read our privacy notice]
General mobile banking queries
How much does mobile banking cost?
There are no additional charges for using HSBC mobile banking. You may incur internet data charges from your mobile service provider or internet service provider if you are connected via wireless internet. To confirm these charges, please contact your internet/mobile service provider.
Which HSBC banking services are available using mobile banking?
- View your local and global account balances and details
- View your last 4 months of accounts and 12 months of credit card transactions and loan account transactions
- Transfer money between your local HSBC accounts
- Transfer money to saved payees for HSBC accounts and UAE other bank accounts
- Pay existing billers
- Manage log on preferences
There are certain functionalities (eg Telegraphic Transfers, Global Transfers, change of personal details or opening new accounts) that are not available through the mobile app and these can only be done through your online banking via mobile device or computer. If you would like to browse the products and services offerings, please visit our full site at www.hsbc.ae.
What happens to my session if my phone locks from inactivity?
For security reasons, the mobile banking session will become inactive after 10 minutes of being idle.
Can I exit HSBC mobile banking by closing the app or switching off the mobile phone?
Closing the app or switching off the mobile phone may not close the mobile banking session properly. We strongly recommend you click 'Logout' under “Profile” tab to properly close the session.
What happens if I answer a phone call or text message while using mobile banking?
If a device supports multitasking (running multiple applications at one time), the banking session may stay logged on. On some devices, however, mobile banking may time out. If you were in the middle of a transaction, please verify if your transaction was completed through the transaction history.
Why can't I connect to the internet on my mobile phone?
If you are unable to access the internet through your mobile phone, you should contact your mobile phone provider or the manufacturer's technical support.
It's taking a long time to load when I access the logon/confirmation screen etc. Is there a problem with your service?
The service has been tested and the app is built for quick loading. Please make sure the internet connection (through Wi-Fi or 3G) is available. If not available, please close the app and start again when the internet connection is available.