Mobile banking app FAQs

You can download the app from the App Store or Google Play.

You’ll need either iOS 15 for Apple devices or Android 11.0 or later. You can check the compatibility of your device on the app stores.

The app won’t work on Blackberry, Amazon Fire or any other customised Android-based operating systems.

You have 3 options for logging on to mobile banking in the HSBC UAE app:

You'll need to be using your registered device.

There are no additional charges for using HSBC mobile banking. You may incur internet data charges from your mobile service provider or internet service provider if you are connected via wireless internet. To confirm these charges, please contact your internet/mobile service provider.

The HSBC UAE app lets you:

Some features are only available in online banking. These include International Transfers, Global Transfers, and changing personal details.

Yes, to use HSBC's mobile banking, you must have an HSBC account.

Yes. To log on to HSBC online banking, type www.hsbc.ae into the address bar and you will automatically be directed to a mobile version of our site. From this page, you can select the option to access the HSBC website to log on and access the full suite of HSBC online banking features.

For security, you can only set up the HSBC UAE app on one device at a time. To use the app on a new device, you’ll need to deregister your existing device in the HSBC UAE app first, then set up the app on your new device.

How to delink your device in the app:

If you don't have your previous device, or have uninstalled the app without delinking it, call us on +971 42274310.

If you forget your mobile PIN, you can quickly reset it in the HSBC UAE app:

Here's how to change your mobile banking PIN to something different

To put a temporary block on a credit/debit card:

Blocking your primary card doesn't block your supplementary cards.

If you are unable to access the internet through your mobile phone, you should contact your mobile phone provider or the manufacturer's technical support.

We don't currently support future dated and recurring Global Money Transfers and HSBC to HSBC Payment.

You'll get a push notification if your agent sends you a message and you're not in the active chat window.

Once an agent is available, you'll be directed to your device's dialler screen with a one-time 6-digit code, which will expire in 30 seconds. Tap on the call button to connect. If the call expires after 30 seconds, you can go back to the app and start again.

Log on to the HSBC UAE app, then select 'Library' and go to the ‘Here to help’ section. Next, select ‘Contact Premier’ to find your Relationship Manager's contact details.

If you can't find your Relationship Manager's details, or there's a problem with them, please contact Premier phone banking.

For security reasons, the mobile banking session will become inactive after 10 minutes of being idle.

Closing the app or switching off the mobile phone may not close the mobile banking session properly. We strongly recommend you click 'Logout' under 'Library' to properly close the session.

If a device supports multitasking (running multiple applications at one time), the banking session may stay logged on. On some devices, however, mobile banking may time out. If you were in the middle of a transaction, please verify if your transaction was completed through the transaction history.

The service has been tested and the app is built for quick loading. Please make sure the internet connection (through Wi-Fi or 3G) is available. If not available, please close the app and start again when the internet connection is available.