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Frequently Asked Questions : Google Pay™

1. How does Google Pay™ work?

Google Pay™ is the fast, simple way to pay in millions of places. After you add a card, you can pay in stores or for transit using your phone and pay in apps or on websites. 

2. How secure is a Google Pay™ transaction?

Payment methods saved to your Google Account are securely stored on Google’s private servers. When you pay online, Google Pay™ encrypts your data so that your payment stays safe in transit.

3. Is any of my information obtained by Google?

Google Payments is offered to Google Account holders and your use of it is subject to Google Privacy Policy. Your use of Google Payments is governed by Google Payments Term of Service, you can view more details at

As part of the Google Pay™ experience, certain information such as details of your recent purchases will be displayed on your device. At any time, you can turn off the display of transaction history manually for each card. We will never share your physical card number or details with Google. 

4. Which devices can I use Google pay™ with?

Any Android™ smartphones and tablets running Android™ Lollipop 5.0 or above. To make contactless payments, your phone also needs to support NFC (Near Field Communication). To check for NFC, look for it in your phone’s Settings app.

For more details, please visit the below link, where you can find the list of supported devices.

5. Do I need to be connected to internet to use Google Pay™?

An active internet connection is not required to make purchases in-store. However, after a certain number of transaction performed without an active internet connection,  you might need to connect to the internet to make additional purchases. Please note this transaction limit may change from time to time.

Please note that an active internet connection is required to download the Google Pay™ app and store a Card in it.

We recommend that you have an active internet connection while using Google Pay™ to benefit from all features e.g. transaction notifications and to avoid adverse customer experience.

6. Is Google Pay™ free to use?

HSBC won't charge you for using Google Pay™, but charges from your mobile network provider may apply depending on your data plan.

7. What payment cards can I use with Google Pay™?

All primary and supplementary HSBC credit & debit cards issued by HSBC UAE are eligible for Google Pay™, except HSBC Corporate cards. 

8. How do I set up Google Pay™?

It only takes a few minutes to get up and running with Google Pay™.

Download the app on Google Play or the App Store, or visit

Add a payment method.

If you want to use Google Pay™ in stores, ensure that your phone has Near Field communication (NFC).

Find out if your phone has NFC:

  1. Open Settings
  2. In the “Search Settings” bar, type “NFC”
  3. Tap and turn on NFC

If you cant find NFC, your phone can’t make contactless payments.

That’s it! You’re ready to pay.

If you’re finding difficulties in registering at any stage, do not hesitate to call HSBC contact center, on the number at the back of your card.

9. I wasn’t able to delete my card on Google Pay™, what should I do?

If you receive the message that your payment method is associated with at least one existing service or subscription, you should change the payment method for your subscription using the following links:

10. Why do I need to set up a screen lock?

To make contactless payments with Google Pay™, you need to set up a screen lock on your device for your security.

You can unlock Google PayTM with the following methods:





Iris scan

3D face unlock

Google Pay™ doesn't work with 2D face unlock or screen locks like Smart Unlock or Knock to Unlock.

To make contactless payments, you need to unlock your phone. You won't need to unlock it for certain small payments (up to AED 500)

For added security, you can set up your phone so that it must be unlocked to complete an NFC transaction. If you loose your phone, the screen lock helps prevent fraud.

[To turn on this setting:

  1. Go to Settings.
  2. Tap Connected devices Connection preferences NFC.
  3. Turn on Require device unlock for NFC.

If you can’t find this option, you may need to update your phone to the latest version of Android™.]

11. What happens if my phone is lost or stolen?

Set up a screen lock to add an extra layer of security with Google Pay™. You’ll need to unlock your device with a personal PIN*, pattern or fingerprint before you can tap to pay – so your purchases are more protected.

Android™ Device Manager ( will help you find, lock, and erase your phone. Also, you can simply search “Find my phone” and Google will show you where it is on a map.

This keeps your payment info safe.

If you notice or suspect your card or device has been lost, stolen or compromised in any way, you must notify us straight away by calling the number on the back of your card.

12. What are the precautions I should take while using Google Pay™?

Please note that you are liable for any unauthorised transactions made by your Mobile Card before we receive report of loss, theft, disclosure or unauthorized use of your Mobile Card. You must notify us straight away and request that we deactivate your Card by calling our Customer Service Hotline specified on our website ( or the number on the back of you card if you notice or suspect any loss, theft, unauthorized possession, control or use of your Mobile Card or Mobile Wallet or Android™/Google device, or if you believe someone else has used your Mobile Card or Mobile Wallet or Android™/Google device, or has discovered the security details of your Android™/Google Device or Mobile Wallet or Mobile Card or the security of your Card, Mobile Card, Mobile Wallet or Samsung Device has been compromised in any other manner.

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