Google Pay is a fast, simple way to pay in millions of places. Just add your HSBC card to your Google Account, and you can use it to pay in stores, in apps and on websites.
Is Google Pay free to use?
We won't charge you for using Google Pay, and neither will Google. Your mobile network provider may charge you for data usage, depending on your data plan.
Using Google Pay
What do I need to use Google Pay?
To use Google Pay with your HSBC cards, you'll need:
a compatible AndroidTM device running Android Oreo 8.0 or above
an active HSBC UAE debit or credit card
If you'd like to make contactless payments with your phone, it will need to support near-field communication (NFC). To check if your phone has NFC, look for it in your phone’s settings.
Do I need an internet connection to use Google Pay?
You don't need an internet connection if you're using Google Pay to make a purchase in store.
You will, however, need an internet connection to:
make in-app or online purchases using Google Pay
download the Google Wallet app (the app used for Google Pay)
add your card to the app
What payment cards can I use with Google Pay?
You can use any HSBC credit or debit card with Google Pay.
How do I add my card to Google Pay?
It only takes a few minutes to set up your HSBC debit or credit card on Google Pay. If you have any trouble, please call our customer support team or the number on the back of your card.
To add your card via the HSBC UAE app
Log on to your HSBC UAE app and go to 'Accounts'.
Select your credit or debit card account, then 'Manage cards'.
Select 'Add to GPay', then follow the on-screen instructions.
To add your card via the Google Wallet app (the app used for Google Pay)
Download the Google Wallet app from Google Play or the App Store, or visit pay.google.com
Open the app and select 'Add to wallet'.
Select 'Add a payment method', then follow the on-screen instructions.
Once your card has been verified, it will be added to Google Pay.
Using Google Pay to make contactless payments
If you'd like to use Google Pay to make contactless payments with your card, you'll need to make sure your phone has near-field communication (NFC) enabled.
To do this, open 'settings' on your phone, search for 'NFC', and make sure NFC is switched on.
If your phone doesn't have NFC, you won't be able to make contactless payments using Google Pay.
When my debit or credit card expires, what happens to it on Google Pay?
If your card's coming up to its expiry date, we'll send you a replacement card before it expires. Your card details will then be automatically updated in Google Pay.
If the expiry date on your card has already passed and you haven't received a new card yet, call our customer support team or the number on the back of your card. We'll arrange for a new card to be sent out to you.
Can I add my card to Google Pay on more than one device?
Yes. You can add the same card to Google Pay on multiple devices, but you'll need to add it to each device separately.
When I switch to a new device, what happens to my cards on Google Pay?
If you get a new device, you'll need to add your card or cards to the Google Wallet app (the app used for Google Pay) again.
You should also remember to remove your cards from Google Pay before getting rid of your old phone, whether you're selling, exchanging or recycling it.
To remove your card:
Open the Google Wallet app and tap the card you want to remove.
Select the 3-dots menu in the top right-hand corner.
Select 'Remove payment method'.
Alternatively, go to 'Settings', then 'Payment methods'. Then tap the card you want to remove and select 'Remove card'.
Forgot to remove your HSBC card from your old device? Call our customer support team or the number on the back of your card and we'll help sort it for you.
Who is responsible for any transactions made on my debit or credit card using my digital wallet and/or Google Pay?
As the account holder, you’re responsible for all transactions made using your digital wallet and/or through Google Pay. This means that if any unauthorised transactions are made, you’ll need to cover any resulting losses.
How secure are Google Pay transactions?
Google Pay protects your payment information with several layers of security. When you pay in stores, it doesn't share your actual card number, so your information stays secure. Similarly, when you pay online, Google Pay encrypts your data so that your payment details stay safe in transit.
As part of the Google Pay experience, certain information, such as details of your recent purchases, will be displayed on your device. However, if you don't want this to happen, you can turn it off manually for each of your cards.
We will never share your physical card number or details with Google.
Why do I need to set up a screen lock to use Google Pay?
You'll need to have a screen lock set up to use the Google Wallet app (the app used for Google Pay) on your phone. This is to help protect you against fraud in case your phone gets lost or stolen.
Screen locks that work with Google Pay
You can use any of these screen locks with the Google Wallet app:
3D face unlock
The app doesn't work with 2D face unlock or screen locks like Smart Unlock or Knock to Unlock.
Making contactless payments without unlocking your phone
If you're making a small payment (of up to AED 500), you don't usually need to unlock your phone. However, for added security you can change this setting so that your phone always needs to be unlocked to make a contactless payment.
To change this setting:
Open your phone's 'Settings' app.
Select 'Connected devices', then 'Connection preferences', then 'NFC'.
Turn on 'Require device unlock for NFC'.
To make contactless payments of AED 500 or more, you'll always need to unlock your phone.
If my phone is lost or stolen, are my payment details secure in Google Pay?
You need to have a screen lock set up to use Google Pay on your phone. So if your device gets lost or stolen, the Google Wallet app (the app used for Google Pay) can't be opened, which helps keep your payment data safe.
If you can't find your phone, you can also use Google's Find My Device to find and lock your phone, and to erase data on it. You can also search for 'Find my device' on Google, and Google will show you where it is on a map.
If you know or suspect your device or HSBC card has been lost, stolen or compromised in any way, you must tell us straight away by calling our customer support team or the number on the back of your card.
What precautions should I take when using Google Pay?
You must notify us straight away and ask that we deactivate your card if any of the following things happen:
You notice or suspect any loss, theft, unauthorized possession, control or use of your mobile card, mobile wallet or Android/Google device.
You believe someone else has used your mobile card, mobile wallet or Android/Google device.
You believe someone has discovered the security details of your mobile card, mobile wallet or Android/Google device.
You believe the security of your card, mobile card, mobile wallet or device has been compromised in any other manner.
Please note you'll be liable for any unauthorised transactions made by your mobile card before you tell us it has been lost, stolen, disclosed or used without authorisation.
Why did I receive a one-time verification code when adding my card to Google Pay?
When you add your HSBC card to Google Pay, we may text or email you a one-time code for verification and activation purposes.
If you've received one of these codes without requesting it, contact us straight away by calling our customer support team or the number on the back of your card.
If we don't have record of your mobile number or email address, we won't be able to send you a text message or email. You can update your contact details via online banking or by visiting one of our branches. You can also do it by calling our customer support team or the number on the back of your card.