Google Pay™: frequently asked questions

Google Pay is a fast, simple way to pay in millions of places. Just add your HSBC card to your Google Account, and you can use it to pay in stores, in apps and on websites.

We won't charge you for using Google Pay, and neither will Google. Your mobile network provider may charge you for data usage, depending on your data plan.

To use Google Pay with your HSBC cards, you'll need:

If you'd like to make contactless payments with your phone, it will need to support near-field communication (NFC). To check if your phone has NFC, look for it in your phone’s settings.

You don't need an internet connection if you're using Google Pay to make a purchase in store.

You will, however, need an internet connection to:

You can use any HSBC credit or debit card with Google Pay.

If you'd like to use Google Pay to make contactless payments with your card, you'll need to make sure your phone has near-field communication (NFC) enabled.

To do this, open 'settings' on your phone, search for 'NFC', and make sure NFC is switched on.

If your phone doesn't have NFC, you won't be able to make contactless payments using Google Pay.

If your card's coming up to its expiry date, we'll send you a replacement card before it expires. Your card details will then be automatically updated in Google Pay.

If the expiry date on your card has already passed and you haven't received a new card yet, call our customer support team or the number on the back of your card. We'll arrange for a new card to be sent out to you.

Yes. You can add the same card to Google Pay on multiple devices, but you'll need to add it to each device separately. 

If you get a new device, you'll need to add your card or cards to the Google Wallet app (the app used for Google Pay) again.

You should also remember to remove your cards from Google Pay before getting rid of your old phone, whether you're selling, exchanging or recycling it.

To remove your card:

Alternatively, go to 'Settings', then 'Payment methods'. Then tap the card you want to remove and select 'Remove card'.

Forgot to remove your HSBC card from your old device? Call our customer support team or the number on the back of your card and we'll help sort it for you.

As the account holder, you’re responsible for all transactions made using your digital wallet and/or through Google Pay. This means that if any unauthorised transactions are made, you’ll need to cover any resulting losses.

Google Pay protects your payment information with several layers of security. When you pay in stores, it doesn't share your actual card number, so your information stays secure. Similarly, when you pay online, Google Pay encrypts your data so that your payment details stay safe in transit.

Find out more on Google's website

Google Payments is offered to Google Account holders and your use of it is subject to Google's Privacy Policy. Your use of Google Payment is governed by Google Payments Terms of Service. You can learn more at https://policies.google.com/privacy

As part of the Google Pay experience, certain information, such as details of your recent purchases, will be displayed on your device. However, if you don't want this to happen, you can turn it off manually for each of your cards.

We will never share your physical card number or details with Google.

You'll need to have a screen lock set up to use the Google Wallet app (the app used for Google Pay) on your phone. This is to help protect you against fraud in case your phone gets lost or stolen.

If you're making a small payment (of up to AED 500), you don't usually need to unlock your phone. However, for added security you can change this setting so that your phone always needs to be unlocked to make a contactless payment.

To change this setting:

To make contactless payments of AED 500 or more, you'll always need to unlock your phone.

You need to have a screen lock set up to use Google Pay on your phone. So if your device gets lost or stolen, the Google Wallet app (the app used for Google Pay) can't be opened, which helps keep your payment data safe.

If you can't find your phone, you can also use Google's Find My Device to find and lock your phone, and to erase data on it. You can also search for 'Find my device' on Google, and Google will show you where it is on a map.

If you know or suspect your device or HSBC card has been lost, stolen or compromised in any way, you must tell us straight away by calling our customer support team or the number on the back of your card.

You must notify us straight away and ask that we deactivate your card if any of the following things happen:

To notify us, contact our customer support team or the number on the back of your card.

Please note you'll be liable for any unauthorised transactions made by your mobile card before you tell us it has been lost, stolen, disclosed or used without authorisation.

When you add your HSBC card to Google Pay, we may text or email you a one-time code for verification and activation purposes.

If you've received one of these codes without requesting it, contact us straight away by calling our customer support team or the number on the back of your card.

If we don't have record of your mobile number or email address, we won't be able to send you a text message or email. You can update your contact details via online banking or by visiting one of our branches. You can also do it by calling our customer support team or the number on the back of your card.